What do you mean "on the box"?? Are you talking about on the cable modem box? If so, then let me guess its a motorola and your seeing a 5x (seen some boxes say 20x) thing on the box itself. If thats what it is then thats not your speed at all. Its a technology in the modem called TurboDOX that "could" make it 5x faster than without it. Call Rogers and verify what package you got then go from there.