I think your bash is a bit behind the times psycodad. That post you replied to was 4 years old..
I gave up my dsl and directway for Charter long ago.. I have no problems with Charter..
You're one of the lucky ones. Charter believes in the zero maintanace policy. Don't fix it until it is "clearly broke". Everytime I have called I get the same line:: unplug router, unplug modem power, unplug cable, wait 30 seconds replug. So what -- that does not fix bad connections. Charter is never at fault... if this small coastal town had a choice I would use it. Tech support is bad, redundant, and solves nothing. Additionally they over sell bandwidth, after 5:00pm try a speedtest. I pay for 30Mps down but looking at modem I'm partioned to 20Mps which I very seldom have access to.
Just like to let future Charter customers know..
in Charter Communications
Posted
You're one of the lucky ones. Charter believes in the zero maintanace policy. Don't fix it until it is "clearly broke". Everytime I have called I get the same line:: unplug router, unplug modem power, unplug cable, wait 30 seconds replug. So what -- that does not fix bad connections. Charter is never at fault... if this small coastal town had a choice I would use it. Tech support is bad, redundant, and solves nothing. Additionally they over sell bandwidth, after 5:00pm try a speedtest. I pay for 30Mps down but looking at modem I'm partioned to 20Mps which I very seldom have access to.