Richard Coke

You're one of the lucky ones. Charter believes in the zero maintanace policy. Don't fix it until it is "clearly broke". Everytime I have called I get the same line:: unplug router, unplug modem power, unplug cable, wait 30 seconds replug. So what -- that does not fix bad connections. Charter is never at fault... if this small coastal town had a choice I would use it. Tech support is bad, redundant, and solves nothing. Additionally they over sell bandwidth, after 5:00pm try a speedtest. I pay for 30Mps down but looking at modem I'm partioned to 20Mps which I very seldom have access to.