I am new to wildblue. I have been with them about 6 weeks. The first week or so things seemed fine. However, that is no longer the case. My upload speeds are really slow. I am paying for pro pak which is supposed to offer upload speeds up to 256 Kbps and can't even get what they are advertising for their value pak. Below is the latest test. Actually faster than it has been. I have been getting results under 100Kbps.
I have chatted with their customer care and done all kinds of things to no avail. I was told a technician would be contact me a week ago. Still nothing. After an hour on the phone last night I was told someone would contact me in the next couple of days to set up a time for a tech to come out. However, it could be a while.
Has anyone else had this problem? If so, have they ever got it straight?
:::.. Upload Stats ..:::
Connection is:: 116 Kbps about 0.1 Mbps (tested with 97 kB)
Upload Speed is:: 14 kB/s
Tested From:: https://testmy.net/ (server1)
Test Time:: Tue Nov 1 09:28:17 EST 2005
Bottom Line:: 2X faster than 56K 1MB upload in 73.14 sec
Diagnosis: 90% + Okay : running at 92.06 % of your hosts average (147.219)
Validation Link:: https://testmy.net/stats/id-ZUS3LHJQF