I got 7000 2 weeks ago. Have dealt with support several times. My speed will vary around 850 kbps(12-14 X 56K) , and be consistent for a few short hours. Then it drops to dial-up(or less), and just stays there. Have tried all the usual stuff, shutting down, unplugging stuff, changing settings. It will improve, and then drop off again.I put a new ethernet card in yesterday.Did a test prior to installing the card. Speed was 67kbps. After install, it was 514 kbps. Within an hour it was 887kbps.I thought I may have fixed it!! Went to bed, woke up, and was back down to 117kbps(2 x dial-up)! Couple hours later we were back at 973kbps(17 x dial-up). Not its back down again. I think the support tem is on holiday shutdown.. Am frustrated, and am only going to last another week at this stuff, and then it's "return the equipment" time. I guess that ought to be interesting.