Hey CA3LE, just letting you know that they finally resolved the isslue. Tech support was useless even with the new information, and it took multiple calls to get them to send a technician out. When I complained, someone changed a setting on the line that made it stop working at all, and tried to tell me it was still working. "We cannot change it back. Your line is good sir!" They even tried to say that if it's not the modem, the testing sites must be at fault, even though other people were getting good results in the logs. Your explanation gave me confidence that it wasn't a problem with my modem, and we were correct. After a couple hours of troubleshooting, working on the equipment outside, and the tech having people on the phone do things like "change the atm path", he finally realized it was a bad line card in the box where the fiber and phone line connect. After replacing that card everything is working again.
Here are the new test results:
Not as fast as I'd like, but probably as good as it will get with the current setup. As you can see there are still speed differences between servers, but nothing drastic. Thanks again for this website.
glad to hear... please spread the word. ISPs often try to blame TMN, I'm used to it. I'm glad that you didn't take their word at face value. I bet that you are too.
Note to others that read this... the people you talk to at your ISP are normal people and they rarely "know it all". Often you will know more about your situation than they do. Use this site as ammunition to keep them honest and get what you're paying for. If someone tells you that it's TMN's fault... tell them you want to talk to the next level of tech because they don't know what they're talking about. Remember, this site has been a trusted resource probably longer than your ISP has existed. Testing broadband is all that TMN does.
Really happy that you're running more consistantly, that's what we're here for.
To be fair, CW found me on another forum and reached out to me just last week. I pointed him here after making this post in hopes of being able to shed some light on the situation. He personally hasn't made any negative comments towards TMN to me.