Sailor9645

Did you only test once? How were the weather conditions? I'm in Maryland, my download speeds exceed 50Mbps. Upload about 1 Mbps. Are you 5G? I'm using the same satellite over El Salvador as everyone else.. There shouldn't be such a discrepacy unless the installation wasn't performed properly.

You ndo not state whether this is upload or download speed, a single test?, a multiple test average?. In Maryland my upload is about 1 meg average and download 50 meg average. Don't forget weather conditions. You're "talking" to a satellite over El Salvador.

From a HughesNet user. One single test is not enough to approach HughesNet. Try several tests, several times a day and several days apart. We had the same problem and we put the info out on the HughesNet community board. After a few days, and after reviewing the tests my speeds suddenly jumped to about 20mbs download. The problem your daughter is having with WiFi is not related to HughesNet unless they supplied the router. I have an ASUS router and can receive several hundred feet from the router. The router is attached to the H9000 modem supplied from HughesNet.