james1979

While I resorted to aggressive tactics, this issue has now been acknowledged by Exede and will soon be remedied for all. Just follow the URL above.

Thanks for that info Gabe. It is not surprising that Jupiter-1 can match the speeds of ViaSat-1 since Hughes sort of cloned the design of ViaSat-1. They were both built my Space Systems Loral who was successfully sued by ViaSat for sharing their patents with Hughes. Not surprisingly, ViaSat-2 was built by Boeing instead of SS/L. I am familiar with HughesNet's efforts to exchange HT1000s for HT1100. I was an early Gen4 subscriber with an HT1000 modem, but my system never worked quite right (<= 1 Mbps) so I cancelled. I later traced the problem to being with my former HT1000 modem after encouraging my neighbors to swap out modems. They are now also getting speeds above their advertised "up to", but nothing like 40-50 Mbps. I'm a bit surprised that an HT1100 is capable of such speeds, but then I don't know much at all about satellite modem designs.

I've done all that I can to debug the Exede modem bug and try to get it fixed ASAP. It is not trivial to get the attention of someone "high enough" to read a modem bug report, but I have tried. Reproducible-Bugs-in-Current-SB2-Modem-Software-on-Exede-12

I didn't realize that Hughes was delivering 30 Mbps speeds. What modem model are you using? I'm using Exede-12 now which effectively tops out at around 23 Mbps with a Surfbeam 2 modem. Exede introduced a new modem on a limited basis earlier this year. It was advertised as an "Exede Boost 25" modem, but there have been reports of their new modem achieving 40 Mbps down. I declined the brief opportunity to try it out as I didn't see a reason to spend an extra $10/month for higher speeds that I don't really need. I later realized that I was very likely being offered a chance to try out the modem that Exede will be using for ViaSat-2 subscribers. I'm guessing that Hughes is also trying out new modems (> HT1100) for future Jupiter-2 subscribers. Is my guess on this correct?

I'm glad that I could be of help! I consider TestMy.net to be the best speed test program for my purposes, and just don't trust other speed test software as much as TMN. As such, I have not been able to perform a really good speed test for around 4 months now. I cannot currently think of any other information to provide that I have not posted on that Wild Blue World topic. What must have happened is that someone at ViaSat / Exede noticed modem crashes being generated by TMN. Some type of kludge was added the Exede's modem software to prevent the modem from crashing. Instead, TMN just hangs during a download speed test. I noticed today that even an automatic download speed test will hang. Without my knowledge that this problem is being caused by a bug in Exede's modem software, visually it seems obvious that there is a bug in TMN, but that is not the case. (Screen capture available upon request, but the only thing to see is an incomplete bar graph.) The person who emailed you was almost certainly a participant on that Wild Blue World topic. Towards the end of the topic, we were having major communication problems. As I argued, if any website crashes Exede's modems, then Exede has the bug, not the website. It was suggested that I was imagining a corporate conspiracy against TMN. That is not at all what I had in mind. Whoever added that kludge, may not have even known that TMN is a popular speed test website. If Facebook was crashing Exede's modem, that would have gotten fixed rather than just hacked. You'll notice that the iTunes, the topic of the thread, no longer breaks Exede's software. ViaSat / Exede is not the type of company that would try to intentionally affect speed tests. They are the type of company who would hire a temporary worker with an online Associate's Degree to reduce expenses. (Optional smiley) Besides wanting TMN to work again, I just didn't want you wasting time looking for a bug that does not exist. I'll be glad to help you in any way that I can, but I need to deal with an Exede service call first. After that, I will begin a concentrated effort to get Exede's TMN bug fixed or at least acknowledged. James

The last that I read, Hughes does consider getting 60% of your "up to" speed to be acceptable. However, if you're routinely only getting speeds like 0.4 Mbps, then something is wrong. If you have an HT1000 modem instead of an HT1100, then that is your problem.

Depending upon the software version of Exede's modems, a download speed test with a manual test size of 75 MB or more will currently "hang" around 1/2 way through the test or else the modem will crash. As mentioned in the title, the bug is in Exede's "web acceleration" software not testmy.net's software. The brief history is as follows: Around April 2016, I began experiencing modem crashes with Exede-12 while performing 75-100 MB download speed tests. Due to other ongoing issues causing modem disconnects, it was not obvious to me that there was a bug in Exede's modem software. 2-3 months later, Exede released updated software which caused testmy.net's download test with larger data sizes to "hang" the speed test rather than crash their modem. I figured this was a temporary patch. However, the hanging speed test problem still persists. On the Wild Blue World forum, a poster reported iTunes connections causing modem disconnects. I then shared my testmy.net story on that topic. That poster is still running the older software which will crash an Exede modem when a larger testmy.net download is performed. Here is the topic: https://www.wildblueworld.com/forum/showthread.php?9931-Itunes-Update-Kills-Satellite-Connection Among the posts is the information that a speed test of any size using Opera in Turbo Mode successfully completes. Opera's Turbo Mode uses their own proxy servers and bypasses Exede's web acceleration software (which obviously has a bug). Also, I can complete an upload speed test of 100 MB with any browser. My understanding is that testmy.net's upload test first downloads test data and then measures the speed of the same data when uploaded. Exede has some odd bug. I just wanted testmy.net to know that any current reports of a download speed test hanging by an Exede customer would be due to a bug on Exede's end, not on testmy.net's end.