Thank you. This helps to explain the volatility of results across devices in this home. If one person is running the test from a Windows laptop (WIFI), another from a MAC (WIFI) and a third from a hard wired Windows PC …all in different rooms …in a large house with concrete walls ….we're going to get different results/experiences when the max capacity from the ISP is 10Mbps and their best router is a 6 year old Thomson router. I'm trying to put pressure on the ISP, but they will continue to blame my devices until I can prove that the the bottleneck is from the router out through their nodes to the internet and back. Any suggestions?