Yeah they will do that. Most likely you might have to call back and talk to a different tech, or your just SOL.
I know for sure I'm serviced by a remote terminal:
Nearest CO : 21188 feet FTLDFLJA
BTW: I upgraded to 6.0 XTREME.
http://www.testmy.net/tools/database/db_search.php?type=comp_id&q=617639302812&limit=100
And well, lets just say my stats are terrible, and wonderfull at the same time. The best speed test I did was around 7.0mbps (I did it twice, and got it twice), but then my speeds started to fluctuate. My speeds are at 2.2mbps!! Just click the link and you'll see! I dunno WTF is up. =(
I called bellsouth, they said my lines fine.