ispgeek

One I did...the other I didnt....thanks....of real interest are surplus electronics, gimzos, gadgets and the like....

They probably are not as nice as I think, but  compared to OOL's techs, they kiss my ass.  I probably just got so used to being treated like a piece of s#%t by OOL.

Edit:  I am also not sure if the techs for Fios are the same ones for the other Verizon services...Perhaps the Fios techs are not the same...

Yea....OOL really sounds like they suck the giant banana and that is really too bad.  I would like to get my hands on that support department for 90 days....just 90 days  ....I have this allergy to cold tho....I DON'T LIKE IT....so FL is where I stay....

Okay....first off all what are you trying to download and with what?  We talkin p2p, torrents....http, ftp....a little more info would be great...thanks!

Thanks Shug.  No, never had the pleasure of dealing with AOL:)  Just did a survey for TW and reiterated my displeasure. 

ISPGeek:

I'm an IT professional and have been in networking and programming for over 10 years.  You have quite alot of assumptions in your response.  What happens when you ASS-U-ME too much?  (Makes an ASS Out of (U)you and ME.....

I understand that problems occur and that it takes alot for a conversion of this magnitude.  I'm a bit perplexed that you assume no one knows as much as you about IT/Networks, etc..  Further, you assume (incorrectly)  that I treated the staff of RR with less than professional courtesy.  You also assume that I did not know that the support staff, are in essense, the same people.  The staff are not the problem here and you are right, they get the brunt of it in these situations.  The decisionmakers who implemented the changeover without notifying customers of potential problems are the real culprits.  I was told by one of the techs that I did get through to that they were aware that the problem I had was going to be an issue, but they had predicted incorrectly how far-reaching the impact of the problem was going to be.  If I implement anything on my networks, I make damn sure there are no unforseen issues that will occur and if there is a known issue that my end users will experience, I have the common courtesy to send them an email prior to the implementation informing them that an issue will occur.  Further, I send an email also if I have no unforeseen expectations of problems, again, common courtesy.  I'm aware that the implementation affected all other users of RR and this is why other users should complain to RR and get credits as well.  This whole situation is just another example of poor  customer service by large corporations.

My undies get in a bunch when people try to defend the flawed actions of large multi-national corporations driven by their bottom line, not their customer service.  Would it have hurt TW-RR to send an email to the Adelphia customers explaining that there may be down time and they expect problems to occur with the changeover from Adelphia to RR?  Also, would it have been a big burden and costly for TW-RR to inform Adelphia customers when the implementation was to occur?  There is no information coming from TW-RR at all throughout this changeover and this is simply not acceptable for me as an end user who is paying for a service, in my view.  YOU need to understand that customer service should be first and foremost in any corporations eyes and should be first and foremost for each staff member.  But, then again, the majority of Adelphia customers in the NorthEast only had Adelphia available for cable speeds, so I guess that TW-RR CAN just ignore customer service, since we are a "captured audience", so to speak.

I'm sorry, ISPGeek, but the TW-RR decisionmaking process is flawed in my view.  If you are a decision maker there, you may want to help alleviate this type of thing from occurring again by looking at it from the customers perspective.  If you are frontline support, I feel for you because I know there are many out there that blame the front-line techs. 

Simply, there is no excuse for poor customer service at any level of a corporation.  Peace.

I do not at all disagree that things can and should have been handled better.  From there we part ways 180 deg...

You accuse me of making assumptions.  It is fair to assume by your first rant about how incompetent the staff that you encountered were that you were probably not the nicest person to deal with.  It is also fair to assume since we get people like you all the time...who's first statement in the call is  "I'm a network engineer...blah blah blah and you don't know what you're talking about" that you clearly have not been treating your customer service professionals with the respect they deserve.  You've done it here with me...you don't know me from Adam but you sure did grab the moment to come out swingin didn't ya.  I sir have been an IT professional for 22 years 11 months and about 8 days (took me a bit to compute that..honestly I don't keep count normally), long before you were probably even a concept so please...do not lecture me about responsibilty of the company.  I have created and managed more technical support departments than you can count on all your digits combined.  The facts are you do not have even a glimmer of a concept of what it takes to convert a cable based network of this size...in your wildest of dreams you will never work on such a network most likely.  So please....the next time you decide to come out swinging...make sure there is something there to swing at.  Nobody was attacking you.  There have been many complaints lately and some justifiable...some not. 

There is no doubt that communication probably should have been better....

You seem to forget all of the people that managed your cable company before are no doubt the ones who are still managing your cable company now.  They just don't come down one day and clean house and start over...it's impossible to do in a cable company environment. No matter how hard TW tries to prepare them...if they are unreceptive or refuse get with the big picture things like this can happen....Don't just assume that TW is to blame for it....my hunch is the communication problems with your company existed long before TW took control of them and now everyone is paying the price.

All of this is moot because neither YOU or I work for your company and neither one of us make the decisions there....and thats probably a good thing for them.... because if things really are as bad as you claim to be...if I were there heads would be rolling right about now...

Good....Good...Good.....no issues there at all!

And if you still don't get full speeds(or at least 90% ), I would give them a call.  Their reps are very nice..I have only had to call them once because my router freaked out when updating my firmware, but they were extremely courteous, and unlike my old Cable provider, they don't treat you like a moron....They may just need to make a minor adjustment at their end.

Your pleasant experience with Verizon is not the norm...you should consider yourself very lucky as any Verizon customer will tell you...they are not known for being...competent, helpful and certainly not nice.  I'm glad your experience was nice....maybe Verizon finally is getting the idea...I doubt it...but just maybe! 

Umm okay, we can agree to disagree.

Umm okay, we can agree to disagree.  I have seen many modems operate just fine at those levels unless there is other drop or plant issues. Advising a tech to roll a truck unless there is other underlying problems is a waste of time and company money (IMHO).

A signal of less than -10 is an indication of an underlying problem in itself.   Any additional loss would have an impact on the customers experience.  It's best to deal with the issue BEFORE it impacts the customer to any degree, thus preventing tech rolls and most important preserving the relationship with the customer.  It's far cheaper to send the tech than it is to find new customers or to deal with the bad reviews of our product in forums like this one.  Our company takes the high road whenever issues like this exist just because it's good business.  Yours may not and who knows...it might be the reason people are complaining.  The gentlemen no doubt posted his levels because he IS having some type of problem, whether it be high flap counts or slow browsing.

Remember this...and your own statement to some degree agrees.....IF additional drop or plant issues exist....well...having proper signal levels to begin with affords a cable provider a little wiggle room when things do go wrong at the drop or plant level whereas a signal level already out of spec gives the cable provider NO wiggle room in these situations.  It's the difference in many cases between the modem being ON or OFFLINE and that definately has an impact on your customer and the relationship you will have with them.  So keeping things in spec to begin with has many benefits to just "fixin it when its broke"...which unfortunately is the dominant attitude by many cable companies but there is a fresh wind a blowin...its called competition....those who don't get with the picture well....can take the spoils that FIOS leaves behind....happily our company is not one of those companies.....is yours?

IM NEW!

I'm old...but hey...whos looking at age....welcome anyway.....so where are your most favorite geeky sites....needem all.  Technical, parts hses, surplus electronics anything.....I need as many good ones as I can find....the results will be shared....

It's about time to got some high speeds for a lower price. I was happy beginning when Cox increase my services to 9megs but now 12megs, WOW!!! man i don't know what to say.. 

Cox has this great habit of doing that like overnight and poof one day...yer surfin faster.  When I was a Cox customer ages ago...they did it to me twice....aside from a pesky issue with a signal problem (that they did finally solve)...I honestly had nary a complaint one about them in OK.

Neg twelve is just fine as is assuming the cable is good.

Actually no its not.... field techs try to squeeze by on it...but we have found in testing that -10 is the low end of the scale for proper operation.  Now the modem specs may be different but in practical application (real life) anything lower than -10 is not acceptable.  We advise tech rolls on anything lower than -10.

ISPgeek How did you make out with your overclocking. What cpu MHz did you get up to.

What are your voltage and temps.

To be honest with you I am in research phase still....not to mention I am in the middle of some hardware moves to make it a bit easier to access my equipmnent.  I will most definately post my results though.....meltdown or not...

Is there anyway to download wmp 11 without having to validate that your copy of windows is guinine?

Yes there is most def a way to do it....BUT why....if nothing more on your system is legit your OS should be.  Its the foundation upon which everything else runs.  If you run a hacked OS to begin with then everything after that ends up slightly "hacked" as well.....there is of course the legal, moral and ethical issues....but thats for a different thread.

Thank you!  Surely there are more of you out there with suggestions...I need them all please.....

tHz tommie. But I called the people that manage my internet connection and they say nothing is wrong. But when i try downloading a file, it stops in the middle and stops the internet again T.T I clean up my drives sometimes to make space but it's still not working. I reboot my router too and nothing changes. Internet connection is fine, just downloading messes things up. Anyone know anything about this?

Okay....first off all what are you trying to download and with what?  We talkin p2p, torrents....http, ftp....a little more info would be great...thanks!

Anyone who knows how to read this stuff, is my signal any good?  The line to my modem is split twice before it hits my modem.

Downstream

Frequency 111000000 Hz Locked

---

Signal to Noise Ratio 34 dB

---

QAM 256

---

Power Level -12 dBmV

---

Upstream

Channel ID 4

---

Frequency 22000000 Hz Ranged

---

Symbol Rate 2.560 Msym/s

---

Power Level 49 dBmV

Your downstream is a bit low....I would like to see that no less than -10

I am putting together a webbased desktop that contains links to the absolutely most geekified sites...either for talk, geek toys, technology, etc....if its geek I want it....but it must be quality geek.....please reply back with your links.....

Thanks!!

Okay...Okay....I need to set some things straight here.  First of all the support people you had with your old company are the very ones you have now....nothing has changed except the call volume and thats due to the always unforseen issues that come up in situations like this.  No matter how much you prepare for something there are always things that go wrong.  You don't just hit a switch and like magic, everyone is on a new network so give these guys a break.  The RR support team in Canada is designed to handle overflow calls and since the change they have been buried which has had a most undesireable affect on the other MSO's who also utilize the RR helpdesk for overflow....so we're all affected by YOUR conversion.  Be patient and don't give the people on the other end of the phone a hard time....they are people just like you and in fact probably live down the street from you in many cases so cut em some slack for the next 60 days or so while all the issues get worked out.  You will be very happy in the long run but for now we all suffer during the conversion process.  YOU do not know the complexities of a network conversion of this size and cannot appreciate the hard work behind the scenes to just keep it running while the NOC gets it right....

There are some others, and some charge only if you need tech support.

But it is still available.  And brandband is also so debately as to it's actual definition. I believe dial-is actually considered broadband. As this forum was not supposed to include dial-up. Then they decided it is also a brandband. 

Oh my god we could have a total debate on that issue alone....no...I won't...I can't.....NOOOOooooooo

Free dial-up is still available. 

Yea I think netzero still does it for under 10 hrs per month....of course you can never connect to any of their "free" modems.....but its still free....oh and how could I forget...you don't get their "turbo" dialup (almost like broadband speed) on the free access....

Dialup is always cool for creating wars in the usenet groups.....esp if you use one of those free accounts....never can it come back to you....but of course I would never know anything about that first hand....just read it on usenet.....

Kiddies don't try this at home....I was just funnin....usenet people are dangerous, derranged and sometimes just crazy enough to hunt you down and kill you....so beware!

Yes it was a planned burning. All I can say is it was very intense. The power of the fire was remarkable.

Sniff sniff.....I smell briskett.......um coknuck...did you forget to remove the critters from the barn before your planned torch?  :2funny:

I was using a Motorola SB3100, my speeds were generally 3 to 4 mb.

I changed to a Motorola SB4100, and my speeds have gone to 4 to 6 mb.

My question is:  If I was to upgrade to a Motorola SB5120 could I expect even better performance?

I do know that the SB4100 has a more powerful chip than the SB3100 and the SB3100 is

DOCSIS 1.O and the SB4100 is DOCSIS 1.0 and 1.1

I don't know when Comcast is going to DOCSIS 2.0, if they do, my SB4100 will not be compliant with it. It will work, but it will not acknowledge the faster speeds.

Thank you for any input.  leoinnj

Motorola is one of the few cable modem mfr's where I have actually seen a speed difference between models and I do not know why.  Earlier versions of the surfboard had serious firmware issues that prevented higher speeds and many ISP's replaced them quickly.  I am sure there is something else going on with your connection.  Also keep in mind that from day to day and time to time your speed tests will fluctuate.  Also make sure that you are not running ANY anti-virus programs when you run speed tests here.  AVAST being a prime example.  If you leave your AVAST AV on while running speedtests from here you will notice about a 20% decrease in performance.

you will not see a speed difference with a new modem. if i remember correctly Comcast does use docsis 1.1 so that may be why you saw a speed difference. or they may have upgraded you from the 4mb to the 6mb plan.

No one is going to be using docsis 2.0 they are going straight to 3.0.

DLewis I am sorry but your are incorrect in this statement.  The 3.0 standard has not been adopted in a timely manner and therefore  many cable providers have decided to go ahead and adopt 2.0 for the time being.  The expected conversion to 3.0 will not be at least until 2008 in the mean time people can fully expect 2.0 rollouts right at the first of the year.  Many RR customers have a late but very welcome Christmas gift coming!

No Starch Press has just published a new book titled "Hacking the Cable modem", written by hackers, with 300+ pages of hard-core cable modem hacking information, diagrams, and step-by-step tutorials.

The book starts with history of cable modem hacking, goes on explaining how cable modems work, the DOCSIS / EuroDOCSIS standards, firmwares... And gets pretty involved in console cables, pinouts, reverse engineering, buffer overflows, disassembling, cross-compiling, touches on cryptography, etc.

TheHalf™

Hacking your cable modem is a fine way to get yourself banned from not only your ISP but all the others that your ISP shares it's "bad guy list" to not to mention is considered theft of cable services by most regions. When you get caught (and you will in very short order) your cable company will come to your house, cut your cable at the pole (yup that means no tv either) and with them will be two very nice gentlemen from your local police department with a warrant for your arrest. So the bottom line here is....don't do it. It's immoral, illegal and unfairly impacts your neighbors.

Geez...why do we have to keep rehashing this particular issue...

<hr>

edit: to remove links from quote --FallowEarth

If your ISP blocks SNMP,does it work?

To whom is your question directed since Blunted has posted another link here I'm not sure who you are talking to.