HP XPS8300, Windows 7, - wired cat5e, - Hitron 4582 ver. 2.0.10.44b2, - After months of calls and their lip service finally in July 2019 after doing everything Eastlink told me to do router, computer adjustments etc. tech replaced drop, replaced modem /router. As you can see not much if any change. (sarcasm switch on) The battle goes on between my incompetence and Eastlink's.(sarcasm switch off) They blame me/my equipment, I blame them/their equipment! Thanks for your help. Laz Lo