Sorry for the delay. The laptop had broken keys and was 5 or 6 years old and to "tired" to get fixed so she replaced it. She actually had me remove the drive before I submitted it for recycle, you know, for security issues. Come to find out she is returning to college and needs all her old files and has no backup folders saved anywhere. I'm not giving up though, just a little busy to jump back on it just yet. thanx