Report Telstra Can't fix this? in Show off your speed Posted November 1, 2016 Hello there Michael, I gather you have ADSL2+ Depending on how far away you are from the exchange, the quality of your cables, internal wiring, modem, router, etc... that determines how fast your connection will be. Attached is a speed to distance graph that will give you an indication of the speed you should/am getting. Going by the speeds you are getting 10 - 11Mb, that would indicate that you are 2.7 - 2.8Km away from the exchange. Do you use whirlpool? (https://forums.whirlpool.net.au/forum/14) as I couldn't find you there under the alias Michael Noone. The website is a great place to get help with fixing your connection as the people there are just like you, trying to help each other out. The link above will go directly to the Telstra section. Another place you can try (where Telstra representatives are located) is Telstra crowdsupport. (https://crowdsupport.telstra.com.au/) Good luck with it all.