I live in Alberta and have been a Xplornet customer since 2008. I filed a complaint with the Maritime BBB on May 18 and just received a response (May 28) today. The deadline for a response was May 29. I guess they don't work on Saturdays so they answered a day early! They did not address my issue of not attaining the KaZaam speed of 512kBps that I pay for. Basically all they stressed was that I constantly exceed the hourly download limits which I stated in my complaint that I knew I did! The solution that they offered was to upgrade my package which I am not willing to do until I receive the download speeds that I am paying for now.
I want to encourage EVERYONE that is not happy with Xplornet to do something about it don't just sit there and read all the posts about dissatisfied customers!! File a complaint with the BBB, send an email to the government, do whatever it takes. We need to start making some noise and if enough people join in we will be heard!
One thing I would stress though is to contact Xplornet's customer service with your issues and then file the complaints. I am one of those that gave up on their so called customer service and did not contact them recently which was pointed out in the response I got to my complaint! The important thing is that complaints are being made.
Just a side note......... i noticed that I joined this group 1 month after I became a customer of Xplornet! What does that tell you? LOL
Chuckling to myself,