compuworm Posted January 13, 2006 CID Share Posted January 13, 2006 I have a HP PSC 2355 All-in-one Printer/Copier/Scanner. I downloaded a software upgrade from HP and now I can't scan anymore. All I get when I try is an error message indicating a communication error! I know my printer is a Windows Image Acquisition (WIA) type, but I still can't get it to work. I have done everything I can think of. Any suggestions would be appreciated. Thanks, compuworm Quote Link to comment Share on other sites More sharing options...
peepnklown Posted January 13, 2006 CID Share Posted January 13, 2006 I would uninstall the HP software and reinstall the original software, it Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 13, 2006 Author CID Share Posted January 13, 2006 Been there done that! But thanks! Quote Link to comment Share on other sites More sharing options...
TheHalf Posted January 13, 2006 CID Share Posted January 13, 2006 If a USB connection, unplug uninstall drivers then reconnect. TheHalf Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 13, 2006 Author CID Share Posted January 13, 2006 Been there done that. Thanks, compuworm Quote Link to comment Share on other sites More sharing options...
TheHalf Posted January 13, 2006 CID Share Posted January 13, 2006 What about support from their website? y=8&submit.x=4&lang=en&cc=us'>http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&submit. y=8&submit.x=4&lang=en&cc=us TheHalf Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 13, 2006 Author CID Share Posted January 13, 2006 Yes, I have been there numerous times and called HP support but those #$%^ing bastards want $$$ before they will assist because my warranty ran out. I tried to explain it was the download of their updated software which resulted in the problem but they didn't give a damn. I know the problem is in the communications with the scanner (Twain/WIA) but can't get it work. I mean I have tried everything. I know the solution is simple but can't figure it out. Thanks to all for taking the time to reply. I believe the answer is in the link below to some degree but still it won't work! I tried reinstalling the old software on several different levels but to no avail. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00273968&product=422000&dlc=en&lang=en Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted January 13, 2006 CID Share Posted January 13, 2006 compuworm have you tried pluging it into another usb port, and if that does not work how about trying another pc. Quote Link to comment Share on other sites More sharing options...
Swimmer Posted January 13, 2006 CID Share Posted January 13, 2006 what is the error? I had a problem with the 2175 a while ago where it wouldnt let me scan but could do everything else. I ended up having to replace some system files. Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 13, 2006 Author CID Share Posted January 13, 2006 The error when I try to scan stays, "Communications Error when trying to communicate with scanner", I can do anything else with the printer but not scan with the full version of software. Just to make things interesting I downloaded HP's Image Zone Express and this ALLOWS me to scan because it allows me to choose the kind of communications needed between the software and printer (WIA or TWAIN). But this version is a real dumped down version and I want the full version damn it that is why I purchased this particular unit. I had opened the full version and the express version at the same time and as stated above, I can indeed scan while in the express version but when I switch to the full version can't. Man this is really getting to me!! This is why I am certain it has something to do the the WIA or TWAIN. It must be somewhere in the registry settings but I can't figure it out as of yet. I relentlessly searched the HP site for answers and there are few like the link I provided in an earlier post. Again, thank you all for your efforts this is indeed a great forum with great individuals. Compuworm Quote Link to comment Share on other sites More sharing options...
TheHalf Posted January 13, 2006 CID Share Posted January 13, 2006 What about system restore? Rolling back your PC before you did the HP upgrade. TheHalf Quote Link to comment Share on other sites More sharing options...
Swimmer Posted January 13, 2006 CID Share Posted January 13, 2006 Have you tried any of these.. http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00040499&lc=en Is there a program in "()" after the error code? Quote Link to comment Share on other sites More sharing options...
jypagan Posted January 13, 2006 CID Share Posted January 13, 2006 I have the same Printer have you try to scan using the Twain mode Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 13, 2006 Author CID Share Posted January 13, 2006 I can't choose any mode unless I use the express version of their software. Are you using the full version? Thanks, compuworm Quote Link to comment Share on other sites More sharing options...
compuworm Posted January 15, 2006 Author CID Share Posted January 15, 2006 I did it I got the damn thing working. I did a scan disk and discovered a flaw on the HD and did a system repair using my Windows XP Pro cd. This worked I am back up and scanning. Thanks again to all the outstanding individuals who offered their support it was most welcomed and appreciated. compuworm Quote Link to comment Share on other sites More sharing options...
TheHalf Posted January 15, 2006 CID Share Posted January 15, 2006 Using the error-checking tool? Scan disk as it's know from Win98 days. TheHalf Quote Link to comment Share on other sites More sharing options...
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