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unable to connect

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Do you have a router?  Does your computer connect via ethernet? 


Try this netshell command from the command prompt:

netsh int ip reset c:resetlog.txt

Then powercycle all network devices, reboot PC.

After that, check IPCONFIG/ALL.  If 169.254.x.x or 0's, try IPCONFIG/RENEW and see what error message you get.

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