Bullfrog Posted February 23, 2006 CID Share Posted February 23, 2006 From what I can tell in my modem logs, my modem is trying to pull a new firmware update, but is not being successful. My modem appears to be provisioned correctly as well. This just started today, and has happened about 7-8 times now. And everytime it does my connection drops. Here are the entries that I am seeing 2006-02-23 16:05:50 error SW upgrade Failed after download - Incompatible SW file SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31 2006-02-23 16:05:50 information HardCode of downloaded image is mismatched 2006-02-23 16:05:48 notice SW Download INIT - Via Config file d10_m_befcmu10v2_silver_c01.cm SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31 I have tried calling Comcast, and even spoke to a level 2 tech, where I had to argue with them that the only way I get a firmware update is through them via their servers. Has anyone else had this issue? Any ideas and/or suggestions? Here is some additional information that may be of assistance: Standard Specification Compliant DOCSIS 1.0 Hardware Version 4.0 Software Version 1.0.6 (befcmu10v2_115-0714.p7b) Cable Modem MAC Address xx:xx:xx:xx:xx:xx Cable Modem Serial Number xxxxxxxxxx CPE-end Interface Ethernet + USB CM certificate RSA Key Pair Installed Acquire Downstream Channel Locked 579000000 Hz Connectivity state OK operational Boot state OK operational Latest Adjustment Time OK Thu Feb 23 16:05:53 2006 Get Configuraton File OK d10_m_befcmu10v2_silver_c01.cm Security OK Enable Thanks in advance Quote Link to comment Share on other sites More sharing options...
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