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Bullfrog

Firmware Update Issues

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From what I can tell in my modem logs, my modem is trying to pull a new firmware update, but is not being successful. My modem appears to be provisioned correctly as well. This just started today, and has happened about 7-8 times now. And everytime it does my connection drops. Here are the entries that I am seeing

2006-02-23 16:05:50 error SW upgrade Failed after download - Incompatible SW file SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31  

2006-02-23 16:05:50 information HardCode of downloaded image is mismatched  

2006-02-23 16:05:48 notice SW Download INIT - Via Config file d10_m_befcmu10v2_silver_c01.cm SW file:befcmu10v2_115-0714.p7b - SW server:68.87.68.31
I have tried calling Comcast, and even spoke to a level 2 tech, where I had to argue with them that the only way I get a firmware update is through them via their servers. Has anyone else had this issue? Any ideas and/or suggestions? Here is some additional information that may be of assistance:
Standard Specification Compliant  DOCSIS 1.0 

 Hardware Version  4.0 

 Software Version  1.0.6 (befcmu10v2_115-0714.p7b) 

 Cable Modem MAC Address  xx:xx:xx:xx:xx:xx

 Cable Modem Serial Number  xxxxxxxxxx 

 CPE-end Interface  Ethernet + USB 

 CM certificate  RSA Key Pair Installed 
Acquire Downstream Channel  Locked  579000000 Hz 

 Connectivity state  OK  operational 

 Boot state  OK  operational 

 Latest Adjustment Time  OK  Thu Feb 23 16:05:53 2006  

 Get Configuraton File  OK  d10_m_befcmu10v2_silver_c01.cm 

 Security  OK  Enable 

Thanks in advance

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