Jump to content

Firmware Update Issues

Recommended Posts

From what I can tell in my modem logs, my modem is trying to pull a new firmware update, but is not being successful. My modem appears to be provisioned correctly as well. This just started today, and has happened about 7-8 times now. And everytime it does my connection drops. Here are the entries that I am seeing

2006-02-23 16:05:50 error SW upgrade Failed after download - Incompatible SW file SW file:befcmu10v2_115-0714.p7b - SW server:  

2006-02-23 16:05:50 information HardCode of downloaded image is mismatched  

2006-02-23 16:05:48 notice SW Download INIT - Via Config file d10_m_befcmu10v2_silver_c01.cm SW file:befcmu10v2_115-0714.p7b - SW server:
I have tried calling Comcast, and even spoke to a level 2 tech, where I had to argue with them that the only way I get a firmware update is through them via their servers. Has anyone else had this issue? Any ideas and/or suggestions? Here is some additional information that may be of assistance:
Standard Specification Compliant  DOCSIS 1.0 

 Hardware Version  4.0 

 Software Version  1.0.6 (befcmu10v2_115-0714.p7b) 

 Cable Modem MAC Address  xx:xx:xx:xx:xx:xx

 Cable Modem Serial Number  xxxxxxxxxx 

 CPE-end Interface  Ethernet + USB 

 CM certificate  RSA Key Pair Installed 
Acquire Downstream Channel  Locked  579000000 Hz 

 Connectivity state  OK  operational 

 Boot state  OK  operational 

 Latest Adjustment Time  OK  Thu Feb 23 16:05:53 2006  

 Get Configuraton File  OK  d10_m_befcmu10v2_silver_c01.cm 

 Security  OK  Enable 

Thanks in advance

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...