parkslope Posted February 27, 2006 CID Share Posted February 27, 2006 I have Time Warner's RoadRunner cable Internet service and am going crazy with a new little problem which has developed: My Internet connection is sporadically lost and I'm at a loss to explain why. This almost always happens like this: 1. Open Firefox 2. The New York Times site loads correctly as my default start page 3. I try to navigate to a different page (from Favorites or by typing in URL) 4. I get "The page www.xxxxxx.com cannot be found." Now, the interesting thing is, if I click around on the nytimes.com site that already loaded, the pages load fine. It's clear I'm still connected to the Internet, I just can't visit any other sites. Even if I try opening another browser like Internet Explorer, it won't find that browser's default start page or any other site. Also doesn't matter if I try to use my Favorites or manually type in the URL... the sites won't load. Now, usually within 30 sec to 3 or 4 minutes, everything seems to fix itself and I can navigate as usual (until the next outage). Turning the modem on and off also usually, but not always, works. I've had the modem for about 2 months (it's an RCA brand), but the problem only cropped up last week. I have a wifi router, but I removed it from the network chain and the problem still occurs, so it's not the router. Nothing has changed recently on my system. I did a full virus and adware scan, which came up clean. Time Warner will surely tell me to bring the router in for a new one, but any feedback will be most appreciated! Link to comment Share on other sites More sharing options...
Swimmer Posted February 27, 2006 CID Share Posted February 27, 2006 post a tracert.. start-> run-> type cmd press enter -> type tracert testmy.net do it when it is fine and when it is having problems.. My guess is that RR is doing some maintainance in your area.. BTW welcome to the forum! Link to comment Share on other sites More sharing options...
parkslope Posted February 27, 2006 Author CID Share Posted February 27, 2006 Thanks for reply (and for the welcome). I ran a few tracerts. I'll post them when I get home. Link to comment Share on other sites More sharing options...
Swimmer Posted February 27, 2006 CID Share Posted February 27, 2006 here is what i found.. http://help.rr.com/HMSLogic/network_status.aspx looks like they are working on the network in your area.. Link to comment Share on other sites More sharing options...
FallowEarth Posted February 27, 2006 CID Share Posted February 27, 2006 Also, with a direct connection, log into the diagnostics page for your modem using your browser (usually type 192.168.100.1, or something very similar, in the address bar). Then post your modem's levels. Do you notice the modem lights change (ie. cable light goes out) when your connection drops? Link to comment Share on other sites More sharing options...
parkslope Posted February 27, 2006 Author CID Share Posted February 27, 2006 Yea, lots of work being done in the NYC area. But the problem has been ongoing for over 8 or 9 days. It's reallys trange, I've never experienced anything like it before (being able to view pages in one domain only and being prevented from navigating out of that domain). Link to comment Share on other sites More sharing options...
Swimmer Posted February 27, 2006 CID Share Posted February 27, 2006 i would call and ask for a refund for the down time.. if they have been doing this for quite a while then they should have no problem refunding your money. Link to comment Share on other sites More sharing options...
TheOne27 Posted July 9, 2006 CID Share Posted July 9, 2006 Hi, I have the same exact problem, except in my case this is no new issue, as it has been ongoing since we got the time warner cable hi speed service back in April '06. We have had several technician come out, still to no avail. Please help someone. I have Time Warner's RoadRunner cable Internet service and am going crazy with a new little problem which has developed: My Internet connection is sporadically lost and I'm at a loss to explain why. This almost always happens like this: 1. Open Firefox 2. The New York Times site loads correctly as my default start page 3. I try to navigate to a different page (from Favorites or by typing in URL) 4. I get "The page www.xxxxxx.com cannot be found." Now, the interesting thing is, if I click around on the nytimes.com site that already loaded, the pages load fine. It's clear I'm still connected to the Internet, I just can't visit any other sites. Even if I try opening another browser like Internet Explorer, it won't find that browser's default start page or any other site. Also doesn't matter if I try to use my Favorites or manually type in the URL... the sites won't load. Now, usually within 30 sec to 3 or 4 minutes, everything seems to fix itself and I can navigate as usual (until the next outage). Turning the modem on and off also usually, but not always, works. I've had the modem for about 2 months (it's an RCA brand), but the problem only cropped up last week. I have a wifi router, but I removed it from the network chain and the problem still occurs, so it's not the router. Nothing has changed recently on my system. I did a full virus and adware scan, which came up clean. Time Warner will surely tell me to bring the router in for a new one, but any feedback will be most appreciated! Link to comment Share on other sites More sharing options...
php Posted July 9, 2006 CID Share Posted July 9, 2006 It sounds like a problem with your DNS servers. The next time it goes out, try to access the following sites by their name and IP addresses: https://testmy.net http://67.18.179.85 http://www.yahoo.com http://209.73.186.238 http://www.google.com http://64.233.161.104 If you can access them by their IP address and not their name, then something is wrong with your ISP's DNS servers... Link to comment Share on other sites More sharing options...
TheOne27 Posted July 9, 2006 CID Share Posted July 9, 2006 I would try that, however, when the connection is lost, the lights on the modem go out and I'm not able to connect to any web sites, it says page can not be displayed Link to comment Share on other sites More sharing options...
php Posted July 9, 2006 CID Share Posted July 9, 2006 Then it's not the same problem parkslope had because he could still get on some web pages... Welcome to the forum btw Link to comment Share on other sites More sharing options...
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