kb79 Posted May 11, 2006 CID Share Posted May 11, 2006 I've been running on a wireless home network for nearly a year. We live in a rural area so the only way to obtain broadband is either by satelite (K-band or Xplorenet) or a local wireless ISP which is who we've been using. Problem is that just recently we are losing signal off and on throughout the day....usually at night around 4:30 -6:00pm but it also happens at other times during the day and evening which is very frustrating. I've tried re-setting the router (Linksys) as well as the radio receiver which is connected to the tower on our roof but it generally makes no difference. I've had the ISP come and check our set up and of course the problem is never happening when they are here but our radio signal strength when tested is an avg of 92% with some dips to as low as 86% but of course that's not when the problem happens. This is getting really frustrating and would like to know how to resolve. We have a couple of other competitive ISP (wireless) in the fringe areas - is there any possibility that they are jamming my signal at times? Thanks for whatever suggestions or recommendations you have.... Quote Link to comment Share on other sites More sharing options...
Tomer Posted May 11, 2006 CID Share Posted May 11, 2006 Try switching channels, maybe there is something that is interfering with the signal. Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 How do I do that? Do I need my ISP's permission?? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted May 11, 2006 CID Share Posted May 11, 2006 Try switching channels, maybe there is something that is interfering with the signal. It might not be that simple.. as most of the WISP are channel locked and governed by the FCC i believe.. The only question I have is whether you drop the singal or you still have a signal but are not getting any throughput.. What I am thinking is that since it is pretty remote they, the WISP, are using satelite as their backbone to get the internet to the customers. So if there were solar flares, which happen in the spring and fall, that would create the type of situtation you are discribing. Could you post a tracert for us? start -> run -> type cmd and press enter -> type tracert testmy.net Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:Documents and SettingsKaren Beaudoin>tracert testmy.net Tracing route to testmy.net [67.18.179.xx] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 55.b3.1243.static.theplanet.com [67.18.179.85] 2 292 ms 32 ms 4 ms 192.168.197.1 3 100 ms 93 ms 73 ms router.t1.nexvision.primus.ca [216.254.174.1] 4 335 ms 576 ms 236 ms dsl6.tor.primus.ca [216.254.132.8] 5 584 ms 687 ms 749 ms 216.254.129.1 [216.254.129.1] 6 257 ms 331 ms 362 ms ge-1-0.bb2.tor.primus.ca [216.254.128.168] 7 234 ms 231 ms 246 ms atm0-1-1022.bb1.vancouver.primus.ca [216.254.131 .250] 8 224 ms 278 ms 344 ms twtelecom.com [198.32.180.64] 9 280 ms 372 ms 350 ms dist-02-so-3-1-0-0.sttl.twtelecom.net [66.192.24 8.22] 10 512 ms 376 ms 289 ms core-02-so-3-0-0-0.dlfw.twtelecom.net [66.192.24 5.15] 11 348 ms 246 ms 332 ms hagg-02-ge-1-2-0-503.dlfw.twtelecom.net [66.192. 246.218] 12 348 ms 293 ms 340 ms 168.215.241.150 13 386 ms 343 ms 352 ms vl31.dsr01.dllstx3.theplanet.com [70.85.127.29] 14 387 ms 451 ms 401 ms vl41.dsr01.dllstx4.theplanet.com [70.85.127.83] 15 222 ms 271 ms 382 ms gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6 9] 16 488 ms 489 ms 359 ms 55.b3.1243.static.theplanet.com [67.18.179.xx] Trace complete. C:Documents and SettingsKaren Beaudoin> Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 as far as I know there is no use of satelite with this WISP. and so far there is no idea as to what is causing this unpredicatable outage! Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted May 11, 2006 CID Share Posted May 11, 2006 kb79 do you know of anyone around you that has the same service, and if so, do they have the same problem? Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 no one else in our area seems to be having the same problem - although we are more remote than anyone else we know of using this service. We're still pulling a 92% avg signal strength however so there seems to be something else going on here to my way of thinking....am I wrong?? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted May 11, 2006 CID Share Posted May 11, 2006 yeah the pings look stable.. the only thing that looks a bit wierd is dsl6.tor.primus.ca [216.254.132.8] that one.. dsl6.. i am wondering if you are being placed on to a dsl network into toronto which could be causing the problems if that line gets really busy.. Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 woudn't that cause others to experience the same problems as I'm experiencing? and why would the connection be down for upwards of an hour or more at a time when it does happen? Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted May 11, 2006 CID Share Posted May 11, 2006 yeah the pings look stable.. the only thing that looks a bit wierd is dsl6.tor.primus.ca [216.254.132.8] that one.. dsl6.. i am wondering if you are being placed on to a dsl network into toronto which could be causing the problems if that line gets really busy.. thats what i was thinking as well, but you get to the point that no one else seems to be having the same problems it is only happing to him. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted May 11, 2006 CID Share Posted May 11, 2006 kb79 i wondering if there is a problem with your receiver, is there anyway you can passable get another on to test. Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 so you're suspecting our radio receiver then? These things are incredibly expensive! ....however we rent the receiver from our ISP so they may be able to sub one in if they have one available?? I can ask them. Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 sorry...this would be our second receiver in just over a year (first one went bad) and I've had 2 Linksys routers now as well. (see previous responses) Anything else I can try before asking this of the ISP?? Quote Link to comment Share on other sites More sharing options...
Swimmer Posted May 11, 2006 CID Share Posted May 11, 2006 if you are getting 92% i doubt it is the reciever.. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted May 11, 2006 CID Share Posted May 11, 2006 so you're suspecting our radio receiver then? These things are incredibly expensive! ....however we rent the receiver from our ISP so they may be able to sub one in if they have one available?? I can ask them. i would think it would be that, because if now one else has the problem, then its nothing with the ISP themselves. so I'm going to say its the actually peace of hardwere that connects to the internet. and if you rent one from the ISP, then they should be able to give you a different one. Quote Link to comment Share on other sites More sharing options...
kb79 Posted May 11, 2006 Author CID Share Posted May 11, 2006 unless the receiver is jamming for some reason and cutting out periodically.....problem is I have now way of testing anything when the system goes down?? Quote Link to comment Share on other sites More sharing options...
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