jamaicarocks Posted June 3, 2006 CID Share Posted June 3, 2006 Wuz up, Everything is O.K with my printer when I try installing it on another PC or server .....but when I try installing on the print server it was on originally ,instead of recognizing a new device so I can reinstall it, it just keeps printing the last thing it printed a week ago ...the printer is a hp 3500 ....I deleted all hp 3500 files, uninstalling the software and including restarting the spooler .....but it;s still there (as I plug in the printer in the USB port it just starts printing a week ago's work) What can I do to solve this? Thank you! Link to comment Share on other sites More sharing options...
php Posted June 3, 2006 CID Share Posted June 3, 2006 did you uninstall the printer itself? Link to comment Share on other sites More sharing options...
jamaicarocks Posted June 3, 2006 Author CID Share Posted June 3, 2006 YES....and all the files and folders Link to comment Share on other sites More sharing options...
Techplus Posted June 4, 2006 CID Share Posted June 4, 2006 I noticed you referred to the machine as the print server. Did you restart the machine after the removal of HP software? Link to comment Share on other sites More sharing options...
jamaicarocks Posted June 4, 2006 Author CID Share Posted June 4, 2006 yes..I did that as well........but still as I want to reinstall and plug in the printers usb.. it just starts printing last week's work (as if it's saved in memory )+ Link to comment Share on other sites More sharing options...
Techplus Posted June 4, 2006 CID Share Posted June 4, 2006 Try removing all references to the printer in your registry. Then re-boot again, without the printer being connected to the computer. Then re-install the software and wait for the software to prompt for you to connect it back up. How many printers are connected to this print server and are any of them similar or same model? Are you utilizing the print pooling option? Link to comment Share on other sites More sharing options...
Techplus Posted June 4, 2006 CID Share Posted June 4, 2006 Guess I should have asked, but is this a DesignJet 3500 or a Color LaserJet 3500 printer? Link to comment Share on other sites More sharing options...
php Posted June 4, 2006 CID Share Posted June 4, 2006 Have you tried leaving the printer off for a while too? Maybe the jobs are in the printer's memory... Link to comment Share on other sites More sharing options...
jamaicarocks Posted June 4, 2006 Author CID Share Posted June 4, 2006 YEA....thats what I suspected so left it off for a day now, but still same problem........ Link to comment Share on other sites More sharing options...
jamaicarocks Posted June 4, 2006 Author CID Share Posted June 4, 2006 Sorry I didnt see your question Tech.........I gonna try that though, even though I search for all files with the HP letters in there........and then deleted everything showing a printer relation......but I will try the registry way Link to comment Share on other sites More sharing options...
Techplus Posted June 4, 2006 CID Share Posted June 4, 2006 Only had to go that route (Registry) once before, but it was because of a corrupt install of the software that would not allow an uninstall. But I know it will remove the ability for that particular printer to use the spooler, and may correct the problem. Have to admit I have not seen this problem before and would really like to know what does eventually fix it. I work in the field and support about 1500 users, sure it will happen one day. Link to comment Share on other sites More sharing options...
jamaicarocks Posted June 5, 2006 Author CID Share Posted June 5, 2006 YAH!!!....It was the registry route that did it ..........even though I did a search for all HP related files and deleted them ....the registry had some folders and files .........when deleted those it worked PERFECTLY Thanks TECH!! Link to comment Share on other sites More sharing options...
Techplus Posted June 6, 2006 CID Share Posted June 6, 2006 Actually, your the man. Tinkering with the Registry is not for novices. Since your computer still works, you obviously know your way around it. Congratulations on your success. I actually didn't even want to suggest the registry cure for fear it would go terribly wrong. Link to comment Share on other sites More sharing options...
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