pcchris45 Posted January 1, 2007 CID Share Posted January 1, 2007 Hi everyone, this is my first post and I hope it's in the right place. I subscribed to Wildblue 512 internet service a little over a week ago. Unfortunately, satellite service is all I can get here. I am not at all unhappy with the overall speed; it sure beats the heck out of dial up, but during certain times of the day, mostly afternoon and evening, about every other time I try to load a web page or post a reply, I either get no response or the page will partially load then stop. Sometimes I can hit the stop button, then reload and it will continue to load, but other times I may have to shut down the browser. I am running Win XP home on a Athalon 2000 system w/ 1GB mem. I use Firefox 2.0.0.1 browser with and without the wildblue automatic proxy config URL. I use a D-link DI-512 router and have tried bypassing it or using LAN or wireless. I have reset windows defaults for TCP/IP, tried Cablenut optimizer with the stock satellite settings and the VanBuren settings. I have cleared my cache, cookies, history etc, many times. I have reset the modem many times. When the setup works, it works great, but then when it starts this freezing up, it sure takes the fun out of the internet.. I did a search here and did not see anything for this topic, so I hope this post is not out of line. I hope this is something you all have heard of and can help with a solution. Thanks and Happy New Year Chris Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted January 1, 2007 CID Share Posted January 1, 2007 Welcome to the forum pcchris45 That almost sounds normal for satelite. Lets see if I can think of anything you did not try. Defrag. Ice or snow on dish. Grounded properly. Are there any items running in the background? CLick on Ctrl+Alt+Delete to see. I can barely load a pic during that time of day myself. And yours is pretty lite. How much to upgrade? All I can think of. Quote Link to comment Share on other sites More sharing options...
pcchris45 Posted January 1, 2007 Author CID Share Posted January 1, 2007 Thanks Tommie for your reply. The only thing I can see that is not done is the dish is not grounded. My tv dish is, so I wonder why they did not ground this one..I will certainly check this out. To upgrade to 1mb download is another 20 bucks; I think that is a bit much, but if I can't use this system for more than 1/2 day, I may have to upgrade.. Thanks again for your help, and I hope you have a great new year.. Chris Quote Link to comment Share on other sites More sharing options...
fikester Posted January 1, 2007 CID Share Posted January 1, 2007 I would certainly not upgrade to fix an install problem or NOC problem.......call tech support to get it fixed, threaten to cancel the service......there is a 30day time frame you can get out of the contract right? Regardless of which plan your on, some speed should still be available to you.......unless you are a heavy user and are under the FAP. Quote Link to comment Share on other sites More sharing options...
pcchris45 Posted January 1, 2007 Author CID Share Posted January 1, 2007 Thanks fikester, I will contact tech support this week. They are in Denver and are still digging out from the last storm so they seem to have a backlog in the support section. I have E-mailed them to see if they have any suggestions; if I don't hear anything in the next day or so I will call. Happy New Year.. Quote Link to comment Share on other sites More sharing options...
fikester Posted January 1, 2007 CID Share Posted January 1, 2007 you might also read this post by ghostmaster if you havent already...... http://www.testmy.net/forum/index.php?topic=15300.msg193133;topicseen#new Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted January 1, 2007 CID Share Posted January 1, 2007 Post back and let us know how it turns out if you get a chance. And you did already pay them to ground it, make them do their job. I know I always have to. Quote Link to comment Share on other sites More sharing options...
pcchris45 Posted January 1, 2007 Author CID Share Posted January 1, 2007 Thanks again fikester and tommie. I will call tomorrow and make them ground this setup. I will keep you posted if anything new happens. Cheers, Chris Quote Link to comment Share on other sites More sharing options...
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