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Extremely Inconsistent Speeds using router

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Okay maybe its not completely the router after all. After a few calls to the isp I finally got a guy who knew what he was talking about. He said he pinged my computer and said I was showing a 15% packet loss. Its wierd though because I still got a 13mbps result on this speed test and speedtest.net even with the packet loss but my ISP's test was 2mbps. The tech is coming on sat and hopefully I can finally get this fixed. Thanks for all your help though my man

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