ajb62787 Posted August 18, 2007 CID Report Share Posted August 18, 2007 I have been a valued customer with Verizon for my whole life and its exclusive DSL packages for the past 6 years. I "have" the 3M/768K package which exactly I do not. The problem occured in the middle of the night Monday Night/Tuesday Morning where Verizon decided to cut its existing customers from the 3 Meg package without them knowing. I have contacted Verizon on over 20 different occasions in the past 4 days and every single representative said the same thing "you need a new modem .... you need this and you need that to get your speed." Yesterday (Thursday), a tech came out to my house while I was not home but my mother was home and he arrived 1 1/2 hours before my appointment time of 5pm. He claimed that I have very good connection but he didn't tell my mom what the speed was and he went on my computer when I wasn't home at the time and was going through webpages to see if they load fast or not (Which is against Verizon's Policy "An adult of 18+ years of age must be at the home at the time of your appointment AND The USER of the computer must be present also to verify the problem with the technician"). He said to my mother that the webpages load pretty fast and left my house 5 minutes before I walked in the door. When I came on the computer I have noticed that nothing was changed or done to my computer let alone my connection. My connection right now is at 255Kbps Down and 518Kbps Up which is very slow on the down side. I then contacted Verizon on this matter that the job wasn't handled accordingly and completed as it should and the tech noticed something strange with my connection. What the representative found is that my service is on a loopback just before it comes into my house and to my modem ... what this means is that my connection is like a clogged drain with some water getting through meaning only very little is getting to my system while the rest is getting pushed back elsewhere. The representative finally admitted to tell me "Due to the enormous amount of new customers in your area signing up for the 3M service, we are asking all existing customers to downgrade their service to 1.5M or 768K." This really pisses me off to hear this from a company who suppose to be the best in my state now they are telling me to downgrade my service or go with another ISP so the new kids on the block can get their share of the fast internet. I DON'T LIKE IT ONE BIT and I'm going with Comcast Monday Morning to get their Powerboost package of 8M/768K with powerboost to 12M/768K for the first 20MB on a download. Quote Link to comment Share on other sites More sharing options...
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