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Jewelz_tx

DW6000 Speeds..... HELP!! plz

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Well direcway compltely crapped out on me last night.  How I was able to even send an email (Hi Rev) is beyond me.  But that was the only one I was able to send.  I had already talked to Tech Support Level III one time and was told too bad.....  Well when my download speed dropped to 13, then to 7, I called back.  "One of the Engineers will call you back".  Well I just turned my pc off cuz we all know that is not gonna happen.  Then about 30 minutes later.....  the phone rang.  And it was Direcway Tech Support, level III claiming to be an Engineer and once he established that my computer was not the issue for the slow speeds... (he had me unplug my ethernet from the DW6000 and he ran his lil tests.)  he changed my transponder again.  Still nothing... so we re-commissioned it again.... this time it worked and my sppeds slowly started to increase.  As angry and disappointed with direcway that I have been the past couple weeks.... last night, I actually felt like I was being treated like a human.  James was his name and although my speeds will never be what they were on DW4000, he at least made the attempt to fix me... and no one else would.  I also know that Level II and Level III tech support hang out here.  Hell this site was referred to me on several occassions.... so I know they are lurking.  lol  James and I spent 2 and half hours on the phone and it was midnight (central time) which was 2 hours passed closing time for him.  I was impressed to say the least.

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Jewelz: Seems you had better luck with James than I did. Of course I talked with him at 5 p.m. Eastern time, but he told me my problems were all internet related! Too many users online, and too many band width hogs. Ya right *rolling my eyes* When I talked to him I was running way below normal, and after that it only got worse! I called back at 9 p.m. and waited 45 minutes on hold for advanced techs, when it finally rang through, they disconnected me! Called back, and again could not get through, gave up and shut puter down. Here's my speeds for yesterday, and I am on the PRO plan!!!

March 2nd, 11:28PM - 6/6 Kbps

March 2nd, 11:13PM - 4/8 Kbps

March 2nd, 10:23PM - 8/27 Kbps

March 2nd, 09:39PM - 10/17 Kbps

March 2nd, 07:21PM - 54/196 Kbps

March 2nd, 07:20PM - 57/191 Kbps

March 2nd, 06:46PM - 91/207 Kbps

March 2nd, 06:45PM - 123/233 Kbps

March 2nd, 06:44PM - 100/196 Kbps

March 2nd, 06:17PM - 165/225 Kbps

March 2nd, 06:17PM - 227/196 Kbps

March 2nd, 03:37PM - 169/89 Kbps

March 2nd, 03:36PM - 224/209 Kbps

March 2nd, 01:45PM - 273/194 Kbps

March 2nd, 01:44PM - 148/138 Kbps

Now mind you, James said it is not my computer, but too many users. HUH? Today I am running ok, but by later I am sure it will start all over again. Last 2 days has SUCKED!! I am also on Sat Mex5 at 1050 mhz, same as you.

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We did check it last night with Level III techs on the line and ran the test (Automatic), but I am unsure what you want?  Isolation was 75 and I passed after several attempts.  Is that what you are looking for?  We changed transponders twice last night and that was the final one. 

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I am still not sure exactly what you mean jewels - you say that you tesetd the cross pol and after a few trys it passed - it should pass everytime (failing only once in a great great while based on weather or conditions when running the test - only run it with clear skies)  however if your cross pol passes only once after 3 or 4 tries it needs to be adjusted! plain and simple.  Also  BE SURE your dish is free about 10 degrees  top bottom and side to side - make sure there is nothing such as a limb etc.. within 10 degrees on all sides of the sighting.  I have a limb that in the summer when leaves ae on it at night when the leaves turn down or there is alot of dew the signal becomes interferred with-  Be sure that the line of sight is clear and clear with 10 degrees to spare. 

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Jewels-  Do you mean after failing they moved you,  then you passed?

I am not sure but I was told you just needed to pass "most of them"  This from an installer who left me with a cp of 53,  2 minutes of adjusting and it was 74 passing 11 out of 12 or so. 

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Here is an "I wish" for Direcway....

These speeds are on a friend of mine's Business DSL line from Verizon.

:::.. Download Stats ..:::

Connection is:: 2341 Kbps about 2.3 Mbps (tested with 2992 KB)

Download Speed is:: 286 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Thu Mar 3 18:23:59 EST 2005

Bottom Line:: 42X faster than 56K 1MB download in 3.58 sec

Diagnosis: Awesome! 20% + : 29.19 % faster than the average for host (verizon.net)

Validation Link:: https://testmy.net/id-EJFBOT7MP

:::.. Upload Stats ..:::

Connection is:: 399 Kbps about 0.4 Mbps (tested with 2992 KB)

Upload Speed is:: 49 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Thu Mar 3 18:26:37 EST 2005

Bottom Line:: 7X faster than 56K 1MB upload in 20.9 sec

Diagnosis: Awesome! 20% + : 27.07 % faster than the average for host (verizon.net)

Validation Link:: https://testmy.net/id-XYRGZM87V

We can dream!!

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Was having issues with speeds....  7 for a download.  they walked me through the cross pol thing..  failed several times.....  00 was the number there when I finally did pass.... so he moved me to 1050 did the test again and passed.  Isn't it just common sense that if you failed......  they move you and test again til you pass?  did I not make that very clear?  :(

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I beleive that the only true way to improve your results on the cross pol test is to have your installer :-)  adjust your dish.

Up/Down and Right/Left should not effect it. The rotation does. Someone with more experience on this tell me if I am right.

I got my dish tweaked as far as I could peak signal and cross pol. Of course, according to FCC rules, I had my "installer" do it for me!!!

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Joe- You are correct. 

A 1 notch turn of your dish in either direction,  rotating like a steering wheel will be the amount of adjusting needed if your Cross pole(ACP) is off,  2-3 notches max!

Mark the location with a fine marker and loosen the bolts enough to turn dish(like a steering wheel)

;)

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:::.. Download Stats ..:::

Connection is:: 949 Kbps about 0.9 Mbps (tested with 579 KB)

Download Speed is:: 116 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Mar 4 21:49:54 CST 2005

Bottom Line:: 17X faster than 56K 1MB download in 8.83 sec

Diagnosis: Looks Great : 10.99 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-Y1W40N9BK

oh if my speed would stay like this.....  lol  Not that lucky though!!! 

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:::.. Download Stats ..:::

Connection is:: 1917 Kbps about 1.9 Mbps (tested with 1013 KB)

Download Speed is:: 234 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 04:29:33 EST 2005

Bottom Line:: 34X faster than 56K 1MB download in 4.38 sec

Diagnosis: Awesome! 20% + : 124.21 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-8PCVWZ2X9

:shock:

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:::.. Upload Stats ..:::

Connection is:: 9 Kbps about 0 Mbps (tested with 97 KB)

Upload Speed is:: 1 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 12:19:07 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 1024 sec

Diagnosis: May need help : running at only 21.95 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-TFMGI0RS9

:::.. Download Stats ..:::

Connection is:: 753 Kbps about 0.8 Mbps (tested with 579 KB)

Download Speed is:: 92 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 12:19:56 CST 2005

Bottom Line:: 13X faster than 56K 1MB download in 11.13 sec

Diagnosis: May need help : running at only 88.07 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-EDQCUVKJL

I knew it was to good to be true!!  This is an absolute joke!!  My dialup is faster then this!!!

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i feel pretty lucky. my download speed is this for now..

:::.. Download Stats ..:::

Connection is:: 1016 Kbps about 1 Mbps (tested with 748 KB)

Download Speed is:: 124 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 17:43:05 EST 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.26 sec

Diagnosis: Looks Great : 18.83 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-ZE70DURG2

Wish it was this way all the time.

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:::.. Download Stats ..:::

Connection is:: 549 Kbps about 0.5 Mbps (tested with 579 KB)

Download Speed is:: 67 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 16:50:55 CST 2005

Bottom Line:: 10X faster than 56K 1MB download in 15.28 sec

Diagnosis: May need help : running at only 64.21 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-B94FCNEWP

:::.. Upload Stats ..:::

Connection is:: 16 Kbps about 0 Mbps (tested with 97 KB)

Upload Speed is:: 2 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 16:52:19 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 512 sec

Diagnosis: May need help : running at only 39.02 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-VR5MXLOKG

The test is running...

This test may take 1-2 minutes to complete.

For accurate results, please avoid all Internet activity until the

test is finished.

..

** Speed: 424(down)/58(up) kbps **

(At least 12 times faster than a 33 kbps modem)

Finish.

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i feel pretty lucky. my download speed is this for now..

:::.. Download Stats ..:::

Connection is:: 1016 Kbps about 1 Mbps (tested with 748 KB)

Download Speed is:: 124 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Sat Mar 5 17:43:05 EST 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.26 sec

Diagnosis: Looks Great : 18.83 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-ZE70DURG2

Wish it was this way all the time.

Wish I could say the same.... mine are all over the place.  Driving me nuts!!!

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Jewelz_tx, 1-866-259-9445 is the number to the Administrative Office of Direcway. I spoke to a very helpful and nice lady named Ruthy. I can not help you with a pin since mine is old. If someone is willing to post a valid pin. It believe it will work even with the call to Ruthy. Good luck.

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