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VOIP voice breakup, incoming and outgoing

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Lately I have had big troubles with my VOIP connection. The audio is breaking up to the point I can't carry on a conversation. My VOIP provider (not Cox) says my signal is showing considerable packet loss. Cox says my modem is partially blocking  my signal and needs replacing. I replaced the modem but I am still having the same problem.

I have tried to check my packet loss,  I don't have Java so can't run it. 

Is there a way to ascertain if my VOIP breakup is associated with my wildly varying Cox download speed numbers of 24 hours?

My Cox contract calls for 20-40 MBPS. 

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