Carl109 Posted March 5, 2017 CID Share Posted March 5, 2017 Here's a warning for those looking to jump to NBN soon. We had Optus cable internet, with a consistent 20-35Mbps down, even during the peak. Our first week of Optus NBN has been a massive let down. Despite paying for the 50Mbps plan, we're lucky to get 3 or 4Mbps during the peak, and drop as low as 1.5Mbps. All Optus can tell me is that the exchange doesn't yet have enough capacity, but "they're working on it". So if you're currently on cable, I'd say hang on as long as you can! Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted March 5, 2017 CID Share Posted March 5, 2017 That wasn't a very good answer they gave you "the exchange doesn't yet have enough capacity,". They've sold you a package at 50. I have a 50/5 plan with Spectrum (Time Warner) here in Cincinnati, OH in the US and I just tested to the Australian TestMy test server and got 25 to 35 Mbps down. When I test to closer servers (New York), I get close to 70. I would keep keep contacting them. Ask for an estimated fix time, and ask them for a huge discount since they apparently sold you a package prematurely and can't deliver the product. Quote Link to comment Share on other sites More sharing options...
trix5842 Posted March 22, 2017 CID Share Posted March 22, 2017 We also had OPTUS Cable and now you do not get a choice. You have to switch over to the NBN, they took our old cable 100/2MB/s and replaced it with 25/5MB/s for the same price. I’ve called them 4 times and they keep telling me they’ll switch it over. So if I plugged into the older router via ethernet I’d get about 105MB/s down but always 1.5MB’s up Now on NBN it’s supposed to be 25/5 and I was getting readings of 15/3MB’s so I’m terrified that they’ve done the same to us and will not admit it. They said it’s been switched to 100/40MB’s now and I’m getting an average of 21/9MB's Something is seriously wrong and I’ve had a lot of different ISP’s over the years being a renter but OPTUS have been fantastic here for the last 6-7 years. Now they’re absolutely shocking. It’s such a shame, I get faster speeds on my mobile on 4G which is OPTUS too. How sad is that. Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted March 22, 2017 CID Share Posted March 22, 2017 Keep calling them. Be polite but persistent. Find as many other people with this issue and ask them to call in too. trix5842 1 Quote Link to comment Share on other sites More sharing options...
trix5842 Posted March 26, 2017 CID Share Posted March 26, 2017 On 23/03/2017 at 0:10 AM, Pgoodwin1 said: Keep calling them. Be polite but persistent. Find as many other people with this issue and ask them to call in too. I also forgot to mention Pgoodwin1 that the NBN Australia bought up our two biggest ISP’s first being Telstra and Optus. However they have jumped on any person with cable even outside of the NBN rollout installation. I’m in one of those area’s and with Optus for my ISP. I still don’t understand how the government are actually allowed to take over the entire countries internet service? You just get a notice in the mail telling you when the NBN will be arriving to switch you over and the date your original service will be cut off if you don’t join. Pretty freaky and I think other countries should know because I get the feeling that we’re a test case. Anyhoo, without sounding crazy I am very happy now Pgoodwin1 1 Quote Link to comment Share on other sites More sharing options...
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