Roaldan Posted May 16, 2017 CID Share Posted May 16, 2017 We are on the Telstra Velocity service. Our speeds have plummeted at peak times over the past 12 months. If we are lucky we get 5mbps but it is normally between 1.5 and 3 (even with a speed boost). We have been told this is due to exchange congestion. My question is two-fold - how can a cable service be impacted by the exchange, and are others having the same problem? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted May 17, 2017 CID Share Posted May 17, 2017 I'm not sure what your plan speeds are. I see from your test data that you had a test point around 25 Mbps, and the rest of your points are only about 1/10 of that. That's a sign of a problem. I don't know what they mean by exchange congestion. One of your slow points was at around 5 AM, so there shouldn't have been any congestion. i suggest you keep calling them until they get it corrected. Stay patient, polite, but be persistent. Roaldan 1 Quote Link to comment Share on other sites More sharing options...
Roaldan Posted May 18, 2017 Author CID Share Posted May 18, 2017 I now have Telstra telling me that Velocity is not "cable". I always thought it was. We have a box in our garage that the connection runs into from the street. Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted May 21, 2017 CID Share Posted May 21, 2017 Whether they consider themselves a cable company or not is irrelevant. Tell that to them. What is relevant is that they aren't delivering the speeds you are paying for. And yes, they still need electronics and cable to get into your house. Quote Link to comment Share on other sites More sharing options...
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