Major speed variations - VDSL line

[Steve C]

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Posted 23 hours ago (edited)

I upgraded to a VDSL (33MBPS) line a few months back. Have had many calls to ISP resulting in marginally better and more constant speed for a few days, then back to the up and down scenario. I have been running tests at 5 min intervals. The results can be seen here: https://testmy.net/quickstats/Steve C. They are up and down like the proverbial whores drawers. The results range from 4MBPS to 20MBPS(max). Average down 12MBPS.  I am less than 1000meters from the exchange.

My questions as follows: Are speeds variable on VDSL lines and if so by how much would be acceptable?

                                             If I kick me speed plan back to ADSL 24MBPS am I likely to get a better and more stable line, and if so what sort of speed should I expect?

 

Unfortunately I cannot change provider, all the others run on this backbone. The equipment is the same, -the bill comes from another provider.

 

Speed in Mbps02.557.51012.51517.52022.5

 

As this is first post please excuse any lack of info. Any assistance gratefully received

results: https://testmy.net/quickstats/Steve C

Speed in Mbps0510152025Download SpeedThu Nov 16 2017 @ 8:39:07 pm - 37.4 MB - Otenet Sa: 18.07 Mbps

 

 

 

TIME			SIZE	SPEED	CONNECTID	PROVIDER	TID
Mon Dec 04 2017 @ 6:08:14 pm			11.3 MB	12.01 Mbps 1.5 MB/s	230306931105		PyjEUqivs	share
Mon Dec 04 2017 @ 6:06:12 pm			18.6 MB	14.66 Mbps 1.83 MB/s	230306931105		ZlLxjv6HY	share
Mon Dec 04 2017 @ 6:05:37 pm			18.6 MB	17.17 Mbps 2.15 MB/s	230306931105		gueqaw1OR	share
Mon Dec 04 2017 @ 6:03:23 pm			18.8 MB	16.45 Mbps 2.06 MB/s	230306931105		ZDYRIACEQ	share
Mon Dec 04 2017 @ 5:16:11 pm			12 MB	8.1 Mbps 1.01 MB/s	230306931105		3Z8KPqwmN	share
Mon Dec 04 2017 @ 5:11:02 pm			12 MB	15.18 Mbps 1.9 MB/s	230306931105		kbfjp4Euq	share
Mon Dec 04 2017 @ 5:06:01 pm			12.8 MB	13.99 Mbps 1.75 MB/s	230306931105		E8Bmq9Z2O	share
Mon Dec 04 2017 @ 5:00:56 pm			4.1 MB	4.59 Mbps 573 kB/s	230306931105		idu9Wq5Ye	share
Mon Dec 04 2017 @ 4:55:56 pm			12 MB	17.78 Mbps 2.22 MB/s	230306931105		MUB7wl3_-	share
Mon Dec 04 2017 @ 4:50:52 pm			6.7 MB	13.12 Mbps 1.64 MB/s	230306931105		5BT6GsvFH	share
Mon Dec 04 2017 @ 4:45:51 pm			6.7 MB	10.75 Mbps 1.34 MB/s	230306931105		wP85DEasg	share
Mon Dec 04 2017 @ 4:40:49 pm			6.7 MB	12.02 Mbps 1.5 MB/s	230306931105		-kCwuy2Hl	share
Mon Dec 04 2017 @ 4:35:43 pm			6.7 MB	13.75 Mbps 1.72 MB/s	230306931105		IEjRs9Lmp	share
Mon Dec 04 2017 @ 4:30:43 pm			6.7 MB	13.17 Mbps 1.65 MB/s	230306931105		p_RHbPa8s	share
Mon Dec 04 2017 @ 4:25:42 pm			6.7 MB	8.95 Mbps 1.12 MB/s	230306931105		45beHIq~k	share
Mon Dec 04 2017 @ 4:20:43 pm			12 MB	11.6 Mbps 1.45 MB/s	230306931105		yD-4XWLcs	share
Sat Dec 02 2017 @ 6:12:28 pm			19.5 MB	17.73 Mbps 2.22 MB/s	230306931105		SyJKpd-Nh	share
Sat Dec 02 2017 @ 6:07:14 pm			6.7 MB	13.84 Mbps 1.73 MB/s	230306931105		c56~1evSO	share
Sat Dec 02 2017 @ 6:02:19 pm			24 MB	19.09 Mbps 2.39 MB/s	230306931105		_iOP9xSl0	share
Sat Dec 02 2017 @ 5:57:12 pm			12 MB	20.03 Mbps 2.5 MB/s	230306931105		ao8X6qyu2	share
Sat Dec 02 2017 @ 5:52:11 pm			11.3 MB	17.2 Mbps 2.15 MB/s	230306931105		YyAnhfgqZ	share
Sat Dec 02 2017 @ 5:47:08 pm			6.4 MB	12.17 Mbps 1.52 MB/s	230306931105		j7f2ipJNF	share
Sat Dec 02 2017 @ 5:42:14 pm			21 MB	18.58 Mbps 2.32 MB/s	230306931105		5j2IGQMng	share
Sat Dec 02 2017 @ 5:37:03 pm			11.3 MB	19.22 Mbps 2.4 MB/s	230306931105		1sUcmLzjW	share
Sat Dec 02 2017 @ 5:32:03 pm			12 MB	15.21 Mbps 1.9 MB/s	230306931105		4nt~_PsQb	share
Sat Dec 02 2017 @ 5:27:00 pm			12 MB	18.94 Mbps 2.37 MB/s	230306931105		y~fbIH_e9	share
Sat Dec 02 2017 @ 5:22:06 pm			20.3 MB	19.3 Mbps 2.41 MB/s	230306931105		tmJnkbXxo	share
Sat Dec 02 2017 @ 5:17:01 pm			20.3 MB	19.27 Mbps 2.41 MB/s	230306931105		_o-DHf7~5	share
Sat Dec 02 2017 @ 4:22:56 pm			6.7 MB	13.87 Mbps 1.73 MB/s	230306931105		xWT4eFb0O	share
Sat Dec 02 2017 @ 4:17:55 pm			12 MB	19.48 Mbps 2.43 MB/s	230306931105		LkRGBH2y3	share
Sat Dec 02 2017 @ 4:12:54 pm			12 MB	18.8 Mbps 2.35 MB/s	230306931105		AEk1PK7b0	share
Sat Dec 02 2017 @ 4:07:51 pm			12 MB	19.98 Mbps 2.5 MB/s	230306931105		oVnYm~1cJ	share
Sat Dec 02 2017 @ 4:02:58 pm			19.5 MB	16.24 Mbps 2.03 MB/s	230306931105		Fi-ysARrY	share
Sat Dec 02 2017 @ 3:57:57 pm			1.3 MB	695 kbps 87 kB/s	230306931105		Ms-~Jexz_	share
Sat Dec 02 2017 @ 3:52:54 pm			20.3 MB	18.91 Mbps 2.36 MB/s	230306931105		UFhegY_WD	share
Sat Dec 02 2017 @ 3:47:51 pm			19.5 MB	17.74 Mbps 2.22 MB/s	230306931105		63y~YD4q0	share
Sat Dec 02 2017 @ 3:42:50 pm			20.3 MB	18.48 Mbps 2.31 MB/s	230306931105		-QlUo1Z9s	share
Sat Dec 02 2017 @ 3:37:38 pm			6.7 MB	13.24 Mbps 1.65 MB/s	230306931105		6aOA-I8KD	share
Sat Dec 02 2017 @ 3:32:42 pm			12 MB	17.26 Mbps 2.16 MB/s	230306931105		Nrb01sn-K	share
Sat Dec 02 2017 @ 3:27:41 pm			20.3 MB	15.85 Mbps 1.98 MB/s	230306931105		GOrR~HZT6	share
Sat Dec 02 2017 @ 3:26:59 pm			20.3 MB	18.91 Mbps 2.36 MB/s	230306931105		jO42cna-e	share
Thu Nov 30 2017 @ 10:32:50 am			18.6 MB	19.28 Mbps 2.41 MB/s	225237852584		BjXQvV3dK	share
Thu Nov 16 2017 @ 8:54:12 pm	GR		23.5 MB	19.7 Mbps 2.46 MB/s	868093056057	Otenet Sa	bag4nG9HW	share
Thu Nov 16 2017 @ 8:49:12 pm	GR		18.6 MB	11.94 Mbps 1.49 MB/s	868093056057	Otenet Sa	SOGa2terA	share
Thu Nov 16 2017 @ 8:44:06 pm	GR		18.6 MB	11.88 Mbps 1.48 MB/s	868093056057	Otenet Sa	GfwUDym5c	share
Thu Nov 16 2017 @ 8:39:07 pm	GR		37.4 MB	18.07 Mbps 2.26 MB/s	868093056057	Otenet Sa	BVGaduQfy	share
Thu Nov 16 2017 @ 8:33:45 pm	GR		19.1 MB	18.43 Mbps 2.3 MB/s	868093056057	Otenet Sa	8n31tVjEa	share
Thu Nov 16 2017 @ 8:28:50 pm	GR		37.4 MB	17.74 Mbps 2.22 MB/s	868093056057	Otenet Sa	IpYV1LOXU	share
Thu Nov 16 2017 @ 8:23:40 pm	GR		18.6 MB	17.33 Mbps 2.17 MB/s	868093056057	Otenet Sa	8dL2FQX56	share
Thu Nov 16 2017 @ 8:18:41 pm	GR		18.6 MB	15.52 Mbps 1.94 MB/s	868093056057	Otenet Sa	HExDWTB3j	share

[Pgoodwin1]

I have no VDSL experience, only cable service. My plan is 100 down, 10 up.  I consistently get 115 and 10 on the NY test server which is some 500+ miles away.

 

Theres certainly no evidence in your test data where you’re getting near your 33 Mbps plan Max. I would continue to call your ISP on this. Be persistent but courteous. It may take several calls.