bonfire Posted June 8, 2005 CID Share Posted June 8, 2005 I Resently reformated my harddrives. Now my internet disconnect and reconnect constantly and logs me off AIM. This is getting really annoying. I can't download files from websites because it will disconnect and i have to restart and it keeps doing it. I have an Arescom NetDSL 800 with qwest. Intel PRO/100 VE Ethernet card. I updated my drivers for it but it didn't help. I'm running on Windows XP SP2. Can you guys help me out? I tried search on google and couldn't find much that helped. thanks Quote Link to comment Share on other sites More sharing options...
VanBuren Posted June 8, 2005 CID Share Posted June 8, 2005 hey bonfire sounds like bad packetloss, make a line qualitytest here http://www.dslreports.com/tools you need to sign up, its free when you get result, post URL adress VanBuren Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted June 8, 2005 CID Share Posted June 8, 2005 hey bonfire, could be a couple things there: -first be sure to powercycle: shut down computer, router if you're on one, and modem, wait for about a minute, check the connections, bring modem up, wait a minute, bring up router if you're on one, wait one minute, then bring up your computer -be sure to scan for viruses and spyware (did you format due to infection issues?) -try disabling XP firewall and any other firewalls or antiviruses that could possibly be interfering -try some pings and tracerts from the command prompt Quote Link to comment Share on other sites More sharing options...
bonfire Posted June 8, 2005 Author CID Share Posted June 8, 2005 http://www.dslreports.com/quality/nil/1758655 i dont really know what it mean, but it says failed and i think thats bad. i reset my tcp/ip going to restart now. i know it not my modem because it worked fine before i reformated. i already called qwest and they just reset some stuff. I reformated because i was adding a new harddrive in and i just wanted to start over with the new drive. Quote Link to comment Share on other sites More sharing options...
VanBuren Posted June 8, 2005 CID Share Posted June 8, 2005 like FallowEarth said, shut off your modem, router and pc, leave modem off for atleast 30 seconds and make a new linequality test your first hop ping is above 80 ms and it shuld be tops around 30 ms if your on interleaved mode and around 1-10 ms if your on fastpath VanBuren Quote Link to comment Share on other sites More sharing options...
bonfire Posted June 8, 2005 Author CID Share Posted June 8, 2005 your first hop ping is above 80 ms and it shuld be tops around 30 ms if your on interleaved mode and around 1-10 ms if your on fastpath I'm not very good with networking so that made no sense to me. ill turn everything off and retake the test Quote Link to comment Share on other sites More sharing options...
bonfire Posted June 8, 2005 Author CID Share Posted June 8, 2005 http://www.dslreports.com/quality/nil/1758674 I believe my ping sucks. Quote Link to comment Share on other sites More sharing options...
VanBuren Posted June 8, 2005 CID Share Posted June 8, 2005 call your ISP and let them check your modem signals and ask them why you have a first hop ping of 80 ms VanBuren Quote Link to comment Share on other sites More sharing options...
bonfire Posted June 8, 2005 Author CID Share Posted June 8, 2005 will that solve my problem? Quote Link to comment Share on other sites More sharing options...
VanBuren Posted June 9, 2005 CID Share Posted June 9, 2005 will that solve my problem? if your lucky VanBuren Quote Link to comment Share on other sites More sharing options...
bonfire Posted June 10, 2005 Author CID Share Posted June 10, 2005 well, i called them up and ask whats the problem, and they said the phone filters. So i guess it was that simple Quote Link to comment Share on other sites More sharing options...
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