Data_Addict

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Data_Addict last won the day on July 18

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  1. Yes, and I apologize for the delay in response. After the tech came out this time, my router was replaced, which seemed to fix the problem for about 48 hours... strangely.. it returned. SMH. However, I have posted how I have been dealing with Comcast since in the forum under "General Discussion". Please feel free to view and download the text file, and use it as a reference when dealing with customer service. For the last two months, I have only had to pay for what speed I am actually getting, with no change to my package plan. As far as the VPN and games, yes. they are working now, however due to the shoddy service, my current speeds are not allowing my games to play without lag most days. Ah well... at least I am no longer having to pay for that crap.
  2. I am posting this as an example to show how to successfully get a credit for speeds you are not getting. Depending on the ISP, the results could vary, however, the trick is to let them KNOW that you are not stupid, nor will you tolerate their fraudulent practices. Here is a copy of my last chat with Comcast/Xfinity Customer Service. I do apologize for not having the first half of the conversation, as I was disconnected on their end before I could print it. I only ask that you use this as a reference, and not as a script, for they tend to catch on quickly: chat id: b75e3f6a-95a8-4c48-bac7-cfd290d497f6 Problem: I got disconnected. PLease read notes and then apply my credit. Harvey > Hello JOHN_, Thank you for contacting Comcast Live Chat Support. My name is Harvey. Please give me one moment to review your information. JOHN_ > My Issue: I got disconnected. PLease read notes and then apply my credit. Harvey > Hi, John! Harvey > I hope you are having a wonderful evening. Harvey > How much was the credit? JOHN_ > Two weeks at his or less speeds: http://speedtest.xfinity.com/results/J592QAT4WMFBXA3 Harvey > Sorry we are unable to access links that is non-Comcast. JOHN_ > I get 50% or less speeds, I pay only 50% or less for my bill. JOHN_ > That IS Comcast Harvey > Please allow me to look into your account Harvey > For security reasons, may I have your full name? JOHN_ > It is the Xfinity Speed test, only I ddid not log in to take the test to eliminate prioritizing the results. JOHN_ > John ________ Harvey > Thanks, Harvey > Since you are already logged in to your account, we can now skip the verification process. Harvey > Please give me a few minutes to check. JOHN_ > I have already been through the tech departments attempt to fix the issue, as you can see.. they were once again unsuccsessful. I will call the tech myself tomorrow so he can also verify that this issue is not the router/lines, ect. Harvey > So you expect a credit for half of your current package price, correct? JOHN_ > Yes. I do not pay for service I do not recieve, especially when that issue is recurring within 24-48 hours after "repair". Harvey > I'll do my best to be help you out here. Harvey > Kindly give me a couple of minutes. JOHN_ > This continues from m0onth to month, so I will gather the test results accordingly and keep getting discounted for every month Comcast does not live up to their end of our agreement. JOHN_ > Whether you do or not, is going to reflect in the survey. The issue will still be made public as long as it continues. Harvey > That is Comcast. How about me assisting you? Would it also reflect? JOHN_ > Comcast had their chance to do right by me, and they continuously fail. As long as that occurs, I will not pay for service I do not receive, period. JOHN_ > The survey will only reflect your service to me. Harvey > Well, please allow me to give you a positive customer service experience. JOHN_ > I will not take my frustration out on you, however, I do expect the credit. Harvey > I am now doing my best to fulfill you request. Harvey > I am now coordinating with our Support Group. Harvey > I understand, please give me more minutes. JOHN_ > Certainly, just do not disconnect. Harvey > Of course, I won't do that. JOHN_ > And I have made arragements already to have a Comcast Tech supervisor to come out and test the lines/router ect. JOHN_ > So that will not be necessary on your end. JOHN_ > I made that arrangement alst time I had this issue. JOHN_ > last* not aist* , I apologize for my typographical errors. Harvey > Oh, not that's fine. Harvey > *oh, that's fine. Harvey > Sorry my keyboard is acting up. JOHN_ > Mine is just old. I keep it around because I like the clickety sound it makes. Harvey > (smiles) Harvey > Your current monthly rate is $49.99 + $10.00 for modem rent = $59.99. Harvey > I am glad to inform you that I was able to get you the credit for $30.00. Harvey > I already applied it myself and it will reflect on your online account within 24-48 hours. JOHN_ > Thank you very much. I do appreciate you and all your fellow chat reps for trying to fix the issue, it is too bad that I know it isn't actually the equipment doing this. Harvey > You are most welcome. I just did my part John. Harvey > Glad to have you on chat this evening. Harvey > Also, Harvey > I see you have an email address on file of [email protected] Is this still a good email to use if we have important messages concerning your Comcast account like appointment confirmation or changes to your account? JOHN_ > And for that, I am grateful. I know you all do not get to hear that enough, so here is me saying it. You are appreciated. Harvey > Thank you for the kind words. JOHN_ > Oh yes. I keep that email address current. I use it for research as well. Harvey > Yeah not everyday that we'd hear appreciation, but I'm glad I was able to this evening. Harvey > Thank you John. Harvey > Was I able to answer your inquiries and met your expectations for today? JOHN_ > Yes, and anytime. Also, let me just say before I go that I know how hard your job is, as my wife did that for years, and she also appreciates you. Harvey > Thank you so much! JOHN_ > Have a wonderful day/night/week. I hope that I am the hardest situation you have to deal with this week. Harvey > Is there anything else that I can help you with? Harvey > You take care my friend. Harvey > Have a safe night. JOHN_ > No, you've been great. Now get me to that survey so I can give you your great review!
  3. Here is an updated chat response to my inquiries. I hope I am not crossing any boundaries, as I am still new to forum etiquette. Wish me luck, as it really pi***s me off when they send someone even less qualified than me to troubleshoot my network, and then try to make me out to be the a**h***e, just because the chat rep insisted on sending one out. I am going to try to get an audio of the tech rep and supervisor when they come out. The only problem is, this is Virginia, and I have to inform them that they are being recorded, and then hope there isn't some loophole letting them out of honoring the appointment. Please message or email me if anyone else has been having similar issues, as I will need to gather other data from other sources besides myself in order to include "unbiased" data in my report. Oh... and just for your enjoyment I made this screenshot along with a text file of the chat: Comcast_Chat_6-22-2017.txt
  4. Due to my efforts to gather data for proof of my claims against throttling my and other consumers speeds, now Comcast decided to block my VPN connections. I use it for nothing illegal, I use it for protecting other highly-sensitive data and sites that I am a member of, so now my very safety may be threatened. I need help from the community to get action before something bad happens, as I live in a very volatile area, filled with political enemies. Please help and forward this link to anyone you know expressing similar concerns: https://www.ftccomplaintassistant.gov/Company#crnt Comcast_Confirmation-Device_SettingsVPN.pdf
  5. Umm... yeah. $70.00US
  6. Here is another screenshot that may help. Ping and then traceroute.
  7. Laptop 1000/100 ethernet to DualBand 2.4/ 5Ghz capable router. Cable to node to fiber optic. I have tested both linear and multithread.
  8. Comcast, as per the Comcast/Xfinity Terms of Service, does not guarantee IN ANY WAY, to provide me with a minimum connection speed to any service I use at any time of any day, regardless of what speed I am paying for.... unless that service is located DIRECTLY on THE COMCAST/XFINITY network and my signal does not have to leave their network at any time. This includes Netflix, Amazon Prime Video, The Playstation Network, The Xbox Live Network, Hulu, Youtube Red, or ANY other premium service I am paying for. As per my visit today from Comcast: A maximum speed of only 12Mbps is acceptable from their end although I am paying to get "up to" 100Mbps at any time of day or night... because they claim their test, and one other flash-based testing site are the only tests that I am allowed to dictate reliability of what I, a customer, "End User", is getting. Period. I, a 41 year old male who uses not only TestMy.net Multithreading, but 5 other bandwidth testing sites, actually got scolded for having a technician come out to my house in an attempt to remedy the "issue" of me not getting anywhere near my advertised speeds at anytime day or night... except on either Xfinity's or Ookla's "Flash-Based" tests. Yep. No joke. I remembered today what it felt like being the nerdy kid who stood up to the school bully with my big words and made him cry. After the Comcast super left.. this is what my first test of the day was. Just saying, and I do not claim to be an expert on anything although I have been playing around with this stuff since I talked my dad into buying us our first brand new Pentium 233mhz with a whopping 56mb of RAM. Mechwarrior was the @$&* bro!