Roaldan

Low Velocity

4 posts in this topic

We are on the Telstra Velocity service. Our speeds have plummeted at peak times over the past 12 months. If we are lucky we get 5mbps but it is normally between 1.5 and 3 (even with a speed boost). We have been told this is due to exchange congestion.

 

My question is two-fold - how can a cable service be impacted by the exchange, and are others having the same problem? 

 

Thanks in advance.

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I'm not sure what your plan speeds are. I see from your test data that you had a test point around 25 Mbps, and the rest of your points are only about 1/10 of that. That's a sign of a problem. I don't know what they mean by exchange congestion. One of your slow points was at around 5 AM, so there shouldn't have been any congestion.

 

i suggest you keep calling them until they get it corrected. Stay patient, polite, but be persistent. 

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Whether they consider themselves a cable company or not is irrelevant. Tell that to them. What is relevant is that they aren't delivering the speeds you are paying for. 

 

And yes, they still need electronics and cable to get into your house.

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