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CommanderRyalis

Is my upload speed the problem?

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My provider is cox. I often have tabs that either freeze or are stuck refreshing for like 15 or 20 seconds. I did a speed test and my download speed is 76 Mbps but my upload is 1 or less.

 

I know I had a frustrating time waiting for steam to send my game saves to the cloud last night. Will complaining to my ISP even help?

speedtest.JPG

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So I'm on hold with Cox, at first after telling me to reset my modem (I already did that) she tried to tell me to clear my internet history (um what?), then she reset something on her end which made it worse. They wanted to send a tech out, I told them it shouldn't be the wiring since the upload speed is fine, but this supervisor told me the only thing they can do is send out a tech. So let's see what the tech says tomorrow.

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Cox tech came out and said rats had chewed the line, so he replaced some cable. He said if it still happens within 24 hours give them a call. BTW I'm paying for 300/30 Mbps and this is what I'm getting after the tech came... So yeah I will be calling them back

test 2.JPG

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Second Cox tech came out with a meter and tested the levels coming from the wall jack, determind that the line was too noisy for DOCCIS 3, so we moved it to a bedroom he said the first guy should have done that. My download is better but my upload is crap. He said I should only expect about 5 Mbps up which only ookla shows which is fishy. They also blame my wiring for being old (I'm in an apartment.)

 

Test 3.JPG

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