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CommanderRyalis

Is my upload speed the problem?

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My provider is cox. I often have tabs that either freeze or are stuck refreshing for like 15 or 20 seconds. I did a speed test and my download speed is 76 Mbps but my upload is 1 or less.

 

I know I had a frustrating time waiting for steam to send my game saves to the cloud last night. Will complaining to my ISP even help?

speedtest.JPG

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So I'm on hold with Cox, at first after telling me to reset my modem (I already did that) she tried to tell me to clear my internet history (um what?), then she reset something on her end which made it worse. They wanted to send a tech out, I told them it shouldn't be the wiring since the upload speed is fine, but this supervisor told me the only thing they can do is send out a tech. So let's see what the tech says tomorrow.

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Cox tech came out and said rats had chewed the line, so he replaced some cable. He said if it still happens within 24 hours give them a call. BTW I'm paying for 300/30 Mbps and this is what I'm getting after the tech came... So yeah I will be calling them back

test 2.JPG

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Second Cox tech came out with a meter and tested the levels coming from the wall jack, determind that the line was too noisy for DOCCIS 3, so we moved it to a bedroom he said the first guy should have done that. My download is better but my upload is crap. He said I should only expect about 5 Mbps up which only ookla shows which is fishy. They also blame my wiring for being old (I'm in an apartment.)

 

Test 3.JPG

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no I looked again we're paying 100/10, however now the modem stops working daily. I've checked the modems logs and every day there'1s:

 

1. No Ranging Response received - T3 time-out;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

2. Ranging Request Retries exhausted;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

3.Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

4.No Ranging Response received - T3 time-out;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

5. then I pulled the plug to reset it.

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Downstream Bonding Channel Value
Channel ID 10  11  12  13  14  15  16 
Frequency 837000000 Hz  831000000 Hz  843000000 Hz  849000000 Hz  855000000 Hz  861000000 Hz  867000000 Hz  873000000 Hz 
Signal to Noise Ratio 34 dB  34 dB  34 dB  34 dB  35 dB  36 dB  36 dB  36 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency 24000000 Hz  17600000 Hz  30400000 Hz  36800000 Hz 
Ranging Service ID 106  106  106  106 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 38 dBmV  37 dBmV  40 dBmV  39 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 
[3] QPSK
[2] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
[3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID 10  11  12  13  14  15  16 
Total Unerrored Codewords 40763291875  43606937458  43603528129  43099315406  47663384931  47663374134  46163745439  46163807632 
Total Correctable Codewords 499004  401616  605648  602278  456064  436748  449892  369912 
Total Uncorrectable Codewords 225893  109150  45240  285363  57286  66333  132404  127842 

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