bumblebee

Since we work on these systems day in and day out...believe me, there is a problem. I, too, have had stable service on SatMex5 since the early beta-testing days of DirecWay. Most people have no problem but there are some that have vexing problems that switching frequencies on the same satellite can't fix. Swapping equipment doesn't fix it and the only thing that does is switching to another satellite. We suspect switching resets everything in the NOC chain and for whatever reason, it fixes the problem. Like I said thou, most people don't have such problems (thank God!!).

Any feedback from anyone that might have one of the new systems??? It's supposed give stable speeds...

Althou hughes will not admit it, it's probably their NOC center issue. You need to be moved to another satellite but you must enter a trouble ticket and when the guy arrives try forcing him to move to another satellite. When you call they will try other frequencies and just demand a try at another frequency. If that fails and they issue a trouble ticket, then pull the request to be moved to another satellite...

At the end of February, Wildblue will switch their e-mail service to G-mail. There are plenty of reasons not to be too excited about this change: http://www.slate.com/id/2175651/ http://epic.org/privacy/gmail/faq.html If you don't want to be Googled change your password to a 5 character word before the switchover and you will be notified that a e-mail account with Google will not be possible when the switch takes place. Simply ignore the warnings and you will not be signed into the new system. Your service will be unaffected. Call customer service and give them whatever e-mail address you would like to use for a contact if your previous one was @wildblue.net. If you currently use a password with 6 or more characters you will have a g-mail account automatically built. Your e-mail will remain @wildblue.net but it will be fully administered and housed on the google computers.

as for the realtime monitor, you can login to your portal access point for Wildblue then go "manage my services" then go to "view bandwidth usage" or use this link: http://signin.wildblue.net/iar-interfaces/fapframe.html

My 4000 quit working yesterday. I thought it might be heat on the modems so I cooled them down, the receive light came on steady and the transmit returned to steady but when trying to surf, the transmit light indicates it's trying but never a receive return light. Coincidentally the signal meter refuses to pull up citing some sort of error. When I call tech support there is a recorded message about "degradation of service on SatMex 5" (and one other but I'm on Satmex 5 so I didn't pay any attention). Anybody go through the hoops in India to find out what is going on?? It seems to have been out for about 24 hours now...

I've never gotten Indian techs with Wildblue but then I've only called them twice and only in the last month. I notice you have a .98 dish which would be the Business system for Hughes and I think they get routed to different techs? Starband for SURE has US tech support...

I just discovered a "work-around" that will let you pull up the web sites from Go-Daddy... http://anonymouse.org/anonwww.html will let you type in any web site address and then link off there. It is actually a site that lets you surf anonymously but it works for getting around the Wildblue problem... Enjoy!!

I couldn't pull down those 2 sites either. I just noticed the other older thread regarding this issue and I can pull down some of those sites thou. bummer...

I'm having no problem with www.godaddy.com...are you trying to go to a ftp site or somewhere else?

Test moments ago on original WB satellite: minimum 1159ms, maximum 1706ms. The very worst thing about Hughes is the Indian Tech Support and the crappy way they handle ticket reports. In my opinion I would never go with Hughes because of that. UNLESS, you need better FAP and always are on usenet or something, then Hughes would take the ball without the harassing and threatening phone calls from Wildblue when you reach just 80% of your allocated threshold for the month.

Interesting...I wonder if they switch to India after the 8-5 PST shift in the US? It did seem one of the times the person was American but on another occasion at 8:15 MST it was foreign.

All the more reason to support the ones that do. I'm starting a web site that lists the companies that use India Call Centers and give alternatives for the same product that don't use India. For example while Hughes Satellite Internet uses India (and it is indeed call center HELL!), the friendly people at Wildblue connect you to Colorado Springs...

I called D-Link several times in the last couple of weeks and each time got some foreign sounding person, and would not tell me where they were. To be truthful, their english was better than most but the last time I called the tech, when asked where he was located hesitated and then said "California" to which I asked the capital of California to which he hesitated and then replied he didn't know because he just moved there. So It's not positively confirmed I guess but suspected...

Does anybody know of any wireless router manufacturers that provide U.S. tech support? I know Belkin and D-Link don't... thanks!