I have been a Cox comm. customer for a little over 5yrs. they have been doing big system upgrades through out the infrastructure in my area CT out of their R.I. area. I pay for 50Mbps, had been getting that for as long as it had been bumped up from 25Mbps in a double the speed campaign. However , over a month or 5weeks my download speeds deteriorated to between 300Kbps-4Mbps and stayed in this super low niche for a month. I had all sorts of home tech visits who could do nothing. nothing wrong with my equipment no matter how much they tried to point the finger in that direction. I had used 3 sites to log my up/download speeds over 4yrs, too. so , know there was a problem not to mention that plain web pages took forever to load and i am the only user here, I over bought, a tier above what might have been deemed necessary for my normal daily messing around
Now, after the month, i got a tech come out and said he needed to run all new wire/cable from teh lock box, which is 300' from my apartment and goes inside along the interior of a bunch of conjoined buildings attached blocks of condos.
My speeds and tv quality(which had also deteriorated terrribly in the month) got a lot better, yet I am still only logging a max of 35Mbps on test my net, though speed of me is often around and a little over the 50Mbps. i do get some under 50, but 40-50Mbps. speedtest is constantly way out of range even with the terrible packet loss , dead download channels4 &5 of my 8downsteam channels showed as dead with the tech here. still speed test by ookla showed a download speed of over 60Mbps. something wrong there, no idea what or how they work.
I do not know why testmy net is now only getting me the 30-36Mbps top with at least 40% of the latest tests over the 3days since my calbe was changed and upgraded to rg11 business grade i am getting 24-26Mbps.
I dont know who to believe nor do i understand how my 5yrs worth of consistant top level performance from cox deteriorated in a month, or really, overnight and could not be fixed nor was i provided any answer. it was as if someone just switched my wire/cable to a dial up 28.8modem. which i know is not possible but, I can get no answer stil/yet
I got a partial month rebate from cox after calling 4times and having 5techs come over here to tell me they can do nothing and i should use the internet at 2am-5am or some dubioulsly irresponsible information which was not true or logical
I have a docsis 3.0 modem under a year old and tested retested to be fine all inside cables and wire connections were excellent.
just thought i would post this experience with Cox CT from Providence Rhode Island.
john