Jump to content

Verizon DSL: Remote control problem


Recommended Posts

....i have a client whose computer I need to 'tune up' - I always use tightvnc as my remote control software, but my client cannot establish a connection to me....It would be very wierd if their ISP blocked those ports - blah !? - any suggestions !?

They use just a regular wired dsl modem with verizon dsl

Link to comment
Share on other sites

sorry if i'm wrong, im not sure, but doesnt those westell modems and gateways block out remote assistance? Because in the routers control panel, ther eis a place to allow remote assistance. Or is this some other type of feature and im completely off topic or wrong. I was just wondering. I once tried using windows remote access for a friend who also is on verizon dsl, but it wouldn't work so i think this may be it.

looks like this...

Link to comment
Share on other sites

Your Probably talking about "Remote Desktop" which allows you to connect to desktops over your home network. Many ISP's block port 3389, so you can't use this feature over their own network for security reasons. But "Remote Assistance" is diff because it alows you to connect to a desktop over the internet with the help of the other user. Which means you can only connect if they invite you. unlike "Remote Desktop"

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...