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luke

timed-out on first hop

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Hi,

Iv been having this trubble for some time, after giving up with getting my ISP to fix it or even help at all.

Thay keep saying theres nothing wrong with there network. Maybe thats true if the cable modem's signal and cable in the street is not classed as part of the network thats if it it whats wrong with it.

Iv tryed lots of difrent way of setting up my network at home but still no luck. I even bilt a new comp for a frend and used that(with-out the router) and did a ping -t test on my first hop.

Also did a test on a site some time ago now but it did the test starting from there end(meaning the last hop would be my router and not the site) and sed all passed but my first hop and it was a us site and im in the uk.

I use all the tools shown on your site and found them realy usefull, my speeds are spot on witch is wird as is my very low ping.

I could understand if i was getting a bad ping to my ISP(by the way there 5min walk up the road!) but my ping to them is with in 6-10 witch is good right? but im getting timed-out all the time and i like to play online game's.

Please can somone help or tell me if i should giv up and move on to adsl?

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Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    8 ms    7 ms    7 ms  cmts-dynamic-wightcable.net [86.63.16.1]

  3    7 ms    7 ms    8 ms  infrastructure-wightcable.net [86.63.0.1]

  4    *      44 ms    13 ms  ldn-tch-i2-geth2-26.telia.net [213.155.141.209]

  5    13 ms    18 ms    13 ms  ldn-b1-link.telia.net [80.91.249.157]

  6    12 ms    13 ms    11 ms  so4-3-0-622M.ar3.LON2.gblx.net [64.208.110.37]

  7  158 ms    *      159 ms  so1-0-0-2488m.ar1.dal2.gblx.net [67.17.73.34]

  8  121 ms  122 ms    *    The-Planet.ge-0-2-1.ar1.DAL2.gblx.net [64.213.17

6.150]

  9  120 ms  123 ms    *    vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

10  123 ms  125 ms  122 ms  vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

11  124 ms  125 ms  128 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6

9]

12  131 ms  125 ms    *    55.b3.1243.static.theplanet.com [67.18.179.85]

13  123 ms  121 ms  123 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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that looks pretty normal.. you are loosing some packets.. but they are not on your ISP's network.. so there is nothing they can do.. you ISP ends at hop 3..

This is what my tracert looks like..

  1    4 ms    1 ms    2 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3    24 ms    10 ms    8 ms  74.132.0.137

  4    28 ms    13 ms    10 ms  74.132.0.81

  5    26 ms    10 ms    11 ms  74.128.8.105

  6    49 ms    32 ms    35 ms  so-3-1-0.gar2.Atlanta1.Level3.net [4.78.214.21]

  7    32 ms    30 ms    31 ms  ae-1-53.bbr1.Atlanta1.Level3.net [4.68.103.65]

  8    67 ms    51 ms    53 ms  as-1-0.bbr1.Dallas1.Level3.net [209.247.9.102]

  9    68 ms    52 ms    52 ms  ae-24-56.car4.Dallas1.Level3.net [4.68.122.176]

10    64 ms    51 ms    53 ms  4.78.220.10

11    54 ms    50 ms    50 ms  vl31.dsr01.dllstx3.theplanet.com [70.85.127.29]

12    67 ms    49 ms    52 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

13    66 ms    52 ms    53 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

14    65 ms    50 ms    52 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

I am on my ISP's network until hop 5.. your ISP's network looks pretty damn good..

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Im getting some pretty good results today :D

  1    1 ms    <1 ms    <1 ms  192.168.0.1

  2    5 ms    5 ms    5 ms  192.168.147.1

  3    69 ms    9 ms    10 ms  129-249-171-216.belwave.com [216.171.249.129]

  4    11 ms    10 ms    15 ms  101-246-171-216.belwave.com [216.171.246.101]

  5    14 ms    11 ms    13 ms  145-161-125-64.belwave.net [64.125.161.145]

  6    13 ms    17 ms    12 ms  ge-17-96-195-216.belwave.net [216.195.96.17]

  7    32 ms    23 ms    12 ms  ge-7-0-701.aspen.dfw2.us.above.net [64.208.96.11

7]

  8    15 ms    16 ms    14 ms  H5-240-130-216.aspentx.com [216.130.240.5]

  9    15 ms    14 ms    15 ms  so-1-3.c2.Dallas1.Level3.net [4.78.228.17]

10    15 ms    21 ms    16 ms  ae-24-54.car4.Dallas1.Level3.net [4.68.122.112]

11    15 ms    16 ms    25 ms  4.78.224.14

12    24 ms    15 ms    25 ms  vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

13    19 ms    20 ms    17 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

14    17 ms    17 ms    14 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

15    16 ms    18 ms    15 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    1 ms    1 ms    1 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3    8 ms    18 ms    9 ms  74.132.0.141

  4    9 ms    9 ms    12 ms  74.128.8.105

  5    30 ms    28 ms    28 ms  so-3-1-0.gar2.Atlanta1.Level3.net [4.78.214.21]

  6    30 ms    28 ms    28 ms  ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1]

  7    48 ms    50 ms    68 ms  as-1-0.bbr1.Dallas1.Level3.net [209.247.9.102]

  8  220 ms    93 ms  210 ms  ae-14-51.car4.Dallas1.Level3.net [4.68.122.16]

  9    48 ms    47 ms    47 ms  THE-PLANET.car4.Level3.net [4.78.221.146]

10    48 ms    47 ms    48 ms  vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

11    49 ms    50 ms    51 ms  vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

12    49 ms    50 ms    50 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

13    49 ms    49 ms    56 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

hop 8 is mental :haha:

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C:Documents and Settings>ping -t 86.63.16.1

Pinging 86.63.16.1 with 32 bytes of data:

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=23ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=15ms TTL=63

Reply from 86.63.16.1: bytes=32 time=16ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Request timed out.

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=11ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=11ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=26ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=6ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=11ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=23ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=24ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=11ms TTL=63

Request timed out.

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=11ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=6ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Request timed out.

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=6ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=7ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=6ms TTL=63

Reply from 86.63.16.1: bytes=32 time=9ms TTL=63

Reply from 86.63.16.1: bytes=32 time=10ms TTL=63

Reply from 86.63.16.1: bytes=32 time=8ms TTL=63

Ping statistics for 86.63.16.1:

    Packets: Sent = 78, Received = 75, Lost = 3 (3% loss),

Approximate round trip times in milli-seconds:

    Minimum = 6ms, Maximum = 26ms, Average = 9ms

its my first hop i know it.

somthing is not right with my internet, when i restart my modem it unlocks the hole download.

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 16436 Kbps about 16.44 Mbps (tested with 20972 kB)

Download Speed is:: 2006 kB/s

Tested From:: http://s2.testmy.net

Test Time:: 2006/07/17 - 6:21pm

Bottom Line:: 287X faster than 56K 1MB Download in 0.51 sec

Tested from a 20972 kB file and took 10.453 seconds to complete

Download Diagnosis:: Looks Great : -100 % faster than the average for host (cmts-dynamic-wightcable.net)

D-Validation Link:: https://testmy.net/stats/id-PRQJ5V0M3

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

Only if my isp know what thay are doing maybe it would work. Thay only offer a 2mb and lookng at my task manager its jumping up to 35 mb now i know this at norm and no im not hacking my modem. It takes half the test for it to get to full speed but i did get a test say 20mb lol. only my download is doing this tho, upload is stayin at 512. It not even any use to me being a gamer, all i wont is to be able to play online games such as ut2004.

if i was a noob than sure i dont know what im taling about but thos who know this game look at my ons stats your see im not just crying :)

http://ut2004stats.epicgames.com/index.php?stats=players    user name=

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Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2     8 ms     7 ms     7 ms  cmts-dynamic-wightcable.net [86.63.16.1]

  3     7 ms     7 ms     8 ms  infrastructure-wightcable.net [86.63.0.1]

  4     *       44 ms    13 ms  ldn-tch-i2-geth2-26.telia.net [213.155.141.209]

  5    13 ms    18 ms    13 ms  ldn-b1-link.telia.net [80.91.249.157]

  6    12 ms    13 ms    11 ms  so4-3-0-622M.ar3.LON2.gblx.net [64.208.110.37]

  7   158 ms     *      159 ms  so1-0-0-2488m.ar1.dal2.gblx.net [67.17.73.34]

  8   121 ms   122 ms     *     The-Planet.ge-0-2-1.ar1.DAL2.gblx.net [64.213.17

6.150]

  9   120 ms   123 ms     *     vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

10   123 ms   125 ms   122 ms  vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

11   124 ms   125 ms   128 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6

9]

12   131 ms   125 ms     *     55.b3.1243.static.theplanet.com [67.18.179.85]

13   123 ms   121 ms   123 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

Hey luke.  I would call up your ISP if this trace doesn't get any better, and demand that they do something to fix it.  Just keep asking for the highest level of tech support.  Somebody is bound do have direct contact with your ISP's GNOC.  You are seeing packet loss at the switch from your ISP to it's backbone.  That should be a clean transition, and you have every right to complain if it is not.  You'll notice the times jump at hop 7.  This is a internation link (Global Crossing), so it is normal to see times increase.  The timeouts from this spot on are most likely due to the transition at hop 4.

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