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jetriusmond

Help Me Still Not Connected to Smartbro Server

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i cant even open my canopy site coz i cant connect to the internet

Have you searched the forum on how to access your Canopy webpage?

Go to Control Panel

Click Network Connections

Right Click on your Ethernet Adapter

Click Properties

Double Click TCP/IP

Use: 169.254.1.5 as your IP

Subnet: 255.255.0.0

Then OK

Try to access 169.254.1.1

If you are on Class A IP (10.xxx.xxx.xxx) then follow same procedure but use 10.20.30.40 as IP and 255.0.0.0 as Subnet Mask.

Then access your Canopy by its IP (10.xxx.xxx.xxx).

If you don't know the IP, go to Command Prompt and type arp -a.  You should see your canopy IP.  If not, your antenna must have been configured to use DHCP.  You need to reset it using a default plug.

***TIP: to prevent Smart from accessing your antenna in the future, change SNMP Read/Write permission to Read Only and make sure you create a password for users root and admin.***

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