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HELP SmartBro is so slow need help badly

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sir CB. i can't access my canopy anymore after i updated my canopy to 8.24 the other day. before, i can access it using then arp -a. now, when i arp -a, the ip ad of my canopy won't appear. only and any ideas? i can't just go up to my canopy coz its waaaay too high and i don't think our roof can take it anymore if i got up there.

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