Jewelz_tx Posted February 22, 2005 CID Share Posted February 22, 2005 I am sooooooooo mad at myself for upgrading to the DW6000 from the DW4020!!! My speeds were always at 1200 download and 260 for upload on the DW4020. Now with this peice of junk I am lucky to get 300 download and 18 upload. I have read through these forums a thousand times and tried to do the tweaks suggested... but I just don't think I am doing something right. Can someone please help me to get my speeds back up. I dread another call to DW support!!! Ugh!! I am running Windows XP Home SP2. Sygate Pro Firewall, AVG Pro Anti-virus. DW6000 for a week now and they REFUSE to let me go back to the DW4020.... even though the equipment is mine!!!!!!!!! I am just soooooo miffed at the moment. Anyone have any ideas? Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 22, 2005 Author CID Share Posted February 22, 2005 :::.. Download Stats ..::: Connection is:: 310 Kbps about 0.3 Mbps (tested with 2992 KB) Download Speed is:: 38 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 20:41:27 CST 2005 Bottom Line:: 6X faster than 56K 1MB download in 26.95 sec Diagnosis: May need help : running at only 37.8 % of your hosts average (direcpc.com) Validation Link:: https://testmy.net/id-MSZ758E0U Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 22, 2005 CID Share Posted February 22, 2005 Welcome Jewelz_tx ...and I see you're enjoying the wonderful world of the 6000 downgrade.... If you have a few case numbers ......call billing and express your dissatisfaction with them. They'll look up your case numbers and.........(drum roll)........you can go back. Of course you're stuck with the $250 for the 6000 piece of crap.......BUT...there's always Ebay......and lots of people want to upgrade ....and they might want to charge you to open a new account.....maybe not if in the first 30 days though. And the Dway forum has the ph# for level 2...and the pin posted.. Hope this helps......I love my 6000 also :::.. Upload Stats ..::: Connection is:: 12 Kbps about 0 Mbps (tested with 97 KB) Upload Speed is:: 1 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 16:58:59 EST 2005 Bottom Line:: 0X faster than 56K 1MB upload in 1024 sec Diagnosis: May need help : running at only 28.57 % of your hosts average (direcpc.com) Validation Link:: https://testmy.net/id-P46GJ7XCQ :::.. Download Stats ..::: Connection is:: 303 Kbps about 0.3 Mbps (tested with 386 KB) Download Speed is:: 37 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 17:00:05 EST 2005 Bottom Line:: 5X faster than 56K 1MB download in 27.68 sec Diagnosis: May need help : running at only 36.82 % of your hosts average (direcpc.com) Validation Link:: https://testmy.net/id-AE62PZV3U Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 22, 2005 Author CID Share Posted February 22, 2005 I just spent an hour and half on the phone with DW support Ugh!!! The first 45 minutes with someone that reading from a manual and I could hardly understand. After we tried a few things and he simply got tired of talkin to me.... he put me through to level II. Finally someone I can understand... and he was from Texas too. LOL I explained my situation.... AGAIN. and he said but 200 kbs is pretty good compared to dialup and well lets just say he got an EAR full!! I told him that Ijust paid $250 to downgrade. My Download speeds were well over 1200 and uploads speeds were close to 240 most of the time.... and now I can barely get 200 download. While we were on the phone he had me perform the sat speed test from mydirecway... it was 197down/9up. He asked me to hold and when he came back I was a little bit more then miffed. lol I also expressed my concern over my signal strength dropping from 87 to 62. He assured me (again) that it would have nothing to do with my speeds. I said no, but it does have something to do with my connection during precipitation. he asked me to hold again. This time a superviser came online and I expressed my concerns...... AGAIN. I told him that I wanted my DW4000 back and they can keep the freakin $250!!!!! He was very nice and said that he understood my frustrations and that he was gonna put the tech back on the line and he would walk me through changing the transponder I was on... which is what caused the signal strength to drop when we "downgraded". Well low and behold.... he changed my transponder and look at this............ :::.. Download Stats ..::: Connection is:: 973 Kbps about 1 Mbps (tested with 2992 KB) Download Speed is:: 119 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 22:51:57 CST 2005 Bottom Line:: 17X faster than 56K 1MB download in 8.61 sec Diagnosis: Looks Great : 18.66 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-86V1RZTQY That is without the treaks!!!! Gonna go apply the tweaks again and see what happens. It's not as good as I was...... but its a hell of alot better then an hour ago!!! Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 22, 2005 Author CID Share Posted February 22, 2005 :::.. Download Stats ..::: Connection is:: 1022 Kbps about 1 Mbps (tested with 579 KB) Download Speed is:: 125 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 23:12:00 CST 2005 Bottom Line:: 18X faster than 56K 1MB download in 8.19 sec Diagnosis: Awesome! 20% + : 24.63 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-NJO6I9EUP Do you have any idea how happy that I am now? lol Thats with the added tweaks! Woohoooo!! I might be happy with that.... for now. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 22, 2005 CID Share Posted February 22, 2005 Hey Jewelz_tx I'm not trying to burst your bubble ...but.....tomorrow the same shit is gonna happen. Maybe not as low as today...with the new transponder now but it will drop...a lot. At 11:00 EST level 2 support closes...that's when my speed comes back. I wish you the best of luck......but don't loose the ph#. :::.. Download Stats ..::: Connection is:: 303 Kbps about 0.3 Mbps (tested with 386 KB) Download Speed is:: 37 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 17:00:05 EST 2005 Bottom Line:: 5X faster than 56K 1MB download in 27.68 sec Diagnosis: May need help : running at only 36.82 % of your hosts average (direcpc.com) Validation Link:: https://testmy.net/id-AE62PZV3U :::.. Download Stats ..::: Connection is:: 1000 Kbps about 1 Mbps (tested with 748 KB) Download Speed is:: 122 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 23:00:40 EST 2005 Bottom Line:: 18X faster than 56K 1MB download in 8.39 sec Diagnosis: Awesome! 20% + : 21.95 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-Q6NFW1UEC :::.. Download Stats ..::: Connection is:: 998 Kbps about 1 Mbps (tested with 2992 KB) Download Speed is:: 122 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 23:56:49 EST 2005 Bottom Line:: 18X faster than 56K 1MB download in 8.39 sec Diagnosis: Awesome! 20% + : 21.71 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-0ADSPI2LU :::.. Download Stats ..::: Connection is:: 1016 Kbps about 1 Mbps (tested with 748 KB) Download Speed is:: 124 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 23:57:50 EST 2005 Bottom Line:: 18X faster than 56K 1MB download in 8.26 sec Diagnosis: Awesome! 20% + : 23.9 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-S46BKT50X And remember...the 6000 has a 1meg cap on it.....so that is max... Quote Link to comment Share on other sites More sharing options...
jlester Posted February 22, 2005 CID Share Posted February 22, 2005 AGGR- "And remember...the 6000 has a 1meg cap on it.....so that is max..." Is that a fact? Where can one see that?? And how can I get around it?? Quote Link to comment Share on other sites More sharing options...
sst45jeff Posted February 22, 2005 CID Share Posted February 22, 2005 I average somewhere between 1.5 and 1.8 Mbps and this is only the second time i have seen 2Mbps. I saw 2.2 Mbps once. some people see 2 Mbps alot more often but i have tried all the tweaks posted in the last month and can not seem to get better than my average. I dont know why they are geting better speeds consistantly. but if you cant get 1Mbps there is something deffinatly wrong with your system!!!!! :::.. Download Stats ..::: Connection is:: 2019 Kbps about 2 Mbps (tested with 2992 KB) Download Speed is:: 246 KB/s Tested From:: http://www.testmy.net/ Test Time:: Mon Feb 21 23:53:07 PST 2005 Bottom Line:: 36X faster than 56K 1MB download in 4.16 sec Diagnosis: Awesome! 20% + : 146.22 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-RA40ZWGDK Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 22, 2005 Author CID Share Posted February 22, 2005 :::.. Download Stats ..::: Connection is:: 1170 Kbps about 1.2 Mbps (tested with 579 KB) Download Speed is:: 143 KB/s Tested From:: http://www.testmy.net/ Test Time:: Tue Feb 22 09:20:55 CST 2005 Bottom Line:: 21X faster than 56K 1MB download in 7.16 sec Diagnosis: May need help : running at only 59.54 % of your hosts average (tx.us) Validation Link:: https://testmy.net/id-XUE8MQHW4 My bubble has yet to burst! Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 22, 2005 CID Share Posted February 22, 2005 Hey Mtnfolk....did you ever get much over 1000 when you had your DW6000...??????? Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 23, 2005 Author CID Share Posted February 23, 2005 my speeds are back down lower then 200 and have been all day yesterday and today. I am soooooooooo not happy! DWay will be gettin another call from me tonight and I promise you........ I will have my DW4020 back up and running before the night is out!!!! this is just play BULL CRAP!! Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 23, 2005 Author CID Share Posted February 23, 2005 wow... reread my own post..... I must have been really mad when I went home for lunch and tested my speeds. LOL Sounded kinda harsh. At leasr I said CRAP and not something else. lol I just wish I could get the DW6000 working right. ohhhhhh but according to them.... it is working fine...... 200 downloads is GOOD!! Like heck they are!! lol Not when on the DW4020 I was gettin 1200-1500 and upload was sometimes as high as 240.... this is crap! lol Look I am gettin myself all worked up again....... oh I cannot wait to get home and get them on the phone!! Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 23, 2005 CID Share Posted February 23, 2005 Hey Jewelz_tx ....just call billing and BICTH...sorry not implying anything...and you can upgrade to your 4020....It'll cost ya....????? but it's possible. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 24, 2005 CID Share Posted February 24, 2005 Mtnfolk.......yea..yea ...yea....I hear ya...........but those A(*&^holes told me they want ANOTHER $300 of MY money to change me back...... ......or it would have been DONE!!! sorry didn't mean to yell.. I'd post my speed .....but CAN'T!!!! Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 24, 2005 Author CID Share Posted February 24, 2005 They better not charge me another damn penny!!!! and they better not even suggest it!!! lol I will go off!!! Will call them as soon as I get the kiddo in bed. I know I will be on the phone for a good hour!!! I always am!! Will let you know what I find out. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 24, 2005 CID Share Posted February 24, 2005 Hey....just call billing...get it off their website....it's much shorter than waiting for tech support!! Quote Link to comment Share on other sites More sharing options...
jlester Posted February 24, 2005 CID Share Posted February 24, 2005 I can not imagine them charging you to go back. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 24, 2005 CID Share Posted February 24, 2005 Yea well ......it's either put out ...or get out....they arleady got me for $1100 and the $63 a monthfor 3yrs.....they know nothing else is out here....they did their research.. Quote Link to comment Share on other sites More sharing options...
jlester Posted February 24, 2005 CID Share Posted February 24, 2005 AGGR- Quote Link to comment Share on other sites More sharing options...
swampfox Posted February 24, 2005 CID Share Posted February 24, 2005 Check your signal strength. If it's not around 70. you'll never get good speeds. The bozo that installed my dish forgot to tighten the bolts and the thing got so out of alignment I couldn't even connect. After nine months of continually calling support, I was able to get someone out here to realign the thing. Speeds are good, now. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 24, 2005 CID Share Posted February 24, 2005 Hey jlester ...yes there is a 1.5meg professonal account that runs $129.25 a month....I don't have that. I have basic service that's $59.95 a month plus tax...for three years now. And the $675.00 for initial install...plus $250.00 for the DW6000 DOWNGRADE. To go back to my old 4000 system....I'm stuck with the $250.00, DW6000 modem...and they want $300 more to reset my account.. Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted February 24, 2005 CID Share Posted February 24, 2005 And yes swampfox my signal is a little low right now ...84....it's usually 86. Quote Link to comment Share on other sites More sharing options...
sst45jeff Posted February 24, 2005 CID Share Posted February 24, 2005 they say signal does not affect speed but i am with you there has to be a point where not enough signal would make a diffrence. my signal is 63 used to be around 79. I am just waiting to get time to repoint my dish myself and see if it makes a diffrence. Quote Link to comment Share on other sites More sharing options...
Jewelz_tx Posted February 24, 2005 Author CID Share Posted February 24, 2005 After an hour on the phone with advanced tech support..... after all the lil tests he did.... including the hops something or other. lol he said that there was a definate problem and he would turn it over to an Engineer..... well how often do they ever call? lol so I presented my case....... put simply.... I want me Dw4020 back! he transfered me to billing...... billing siad I could....... BUT (always a but) the person I needed to talk to for cancellation of the DW6000 was closed and I will have to call back tomorrow. grrrrrrr sooooooooooooooooooooooooo I will be calling tomorrow and by tomorrow night.... my DW4020 will be installed again!!!!!! no charge.... but I lost the $250! I do not care.... I want me speeds back! my upload right now.... at 11pm is 5. wth is 5? grrrrrrr Quote Link to comment Share on other sites More sharing options...
sst45jeff Posted February 24, 2005 CID Share Posted February 24, 2005 Wish I could get these speeds all the time. :::.. Download Stats ..::: Connection is:: 2307 Kbps about 2.3 Mbps (tested with 2992 KB) Download Speed is:: 282 KB/s Tested From:: http://www.testmy.net/ Test Time:: Wed Feb 23 21:37:05 PST 2005 Bottom Line:: 41X faster than 56K 1MB download in 3.63 sec Diagnosis: Awesome! 20% + : 183.76 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/id-MSXZOTNA3 Quote Link to comment Share on other sites More sharing options...
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