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nachos

horrible service

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For the last 2 months I have been fighting with comcast about horrid latency and packet loss issues.  They freely admit there is a porblem yet for some reason refuse to do anything about it.  Than last night the "tech" guy said he was offended when I asked to have half of my monthly bill credited to the account until they fixed the problem.  Why do people think they can charge full price when you only get 1/8-1/4 of what they advertise.

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here is just an example

:::.. Download Stats ..:::

Connection is:: 368 Kbps about 0.4 Mbps (tested with 2992 kB)

Download Speed is:: 45 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Mar 11 2005 16:57:53 GMT-0500 (Eastern Standard Time)

Bottom Line:: 7X faster than 56K 1MB download in 22.76 sec

Diagnosis: May need help : running at only 11.69 % of your hosts average (comcast.net)

Validation Link:: https://testmy.net/stats/id-01KX7NW58

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Part of the problem could be do to the upgrade. If the problem doesn't get better soon and they refuse to fix it, you may want to contact their complaint department. If you still can't get any promises, then contact your Attorney General's office.

By the way, I have Comcast and haven't have any bad customer service experiences.

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For the last 2 months I have been fighting with Comcast about horrid latency and packet loss issues.  They freely admit there is a porblem yet for some reason refuse to do anything about it.  Than last night the "tech" guy said he was offended when I asked to have half of my monthly bill credited to the account until they fixed the problem.  Why do people think they can charge full price when you only get 1/8-1/4 of what they advertise.

1 day before my 6000/768 upgrade (feb 23) my connection was REAL slow, but a day after (feb24) its when i notice my speed gone way up (from 4000/384 to 6000/768)

https://testmy.net/s_engine.php?type=user_name&q=pitbull481

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I had the same problem too! After fighting with Comcast for 90 days. The 8th tech was sent to try to fix the problem. He did one thing all the others failed to do. He took my cable modem to the outside main connection point. Used a Power supply from his truck and called his office to ping my modem. He informed me the settings were wrong and needed to be adjusted at the node. Also, I had too many splitters before the modem as well. He said I needed to have a custom wiring to the PC modem.

After the tech left within 24 hrs, Comcast made the adjustment on the node. Yea!

Before the adjustment I was slower than a 28.8 modem and now I

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well connection dropped for like 5 mins tonight, when it came back up the speed tests are as follows

:::.. Download Stats ..:::

Connection is:: 4183 Kbps about 4.2 Mbps (tested with 2992 kB)

Download Speed is:: 511 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Tue Mar 15 2005 01:49:19 GMT-0500 (Eastern Standard Time)

Bottom Line:: 75X faster than 56K 1MB download in 2 sec

Diagnosis: Awesome! 20% + : 32.75 % faster than the average for host (comcast.net)

Validation Link:: https://testmy.net/stats/id-ON81DI3UA

I really hope these kinds of speeds are gonna stay around for awhile

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well connection dropped for like 5 mins tonight, when it came back up the speed tests are as follows

:::.. Download Stats ..:::

Connection is:: 4183 Kbps about 4.2 Mbps (tested with 2992 kB)

Download Speed is:: 511 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Tue Mar 15 2005 01:49:19 GMT-0500 (Eastern Standard Time)

Bottom Line:: 75X faster than 56K 1MB download in 2 sec

Diagnosis: Awesome! 20% + : 32.75 % faster than the average for host (Comcast.net)

Validation Link:: https://testmy.net/stats/id-ON81DI3UA

I really hope these kinds of speeds are gonna stay around for awhile

You will find that it jumps around a lot

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I have had Comcast for over (3) years and just recently... like (2) weeks ago had Verizon FIOS become available.  Comcast is by far the worst company I have ever dealt with on customer service... and I don't blame the CSR's... but their management in general.

For the most part... my service was very consistent and I usually got better than advertised speeds.  But I went through both upgrades and they were complete nightmares.  That is where the real frustration comes into play... I have spent the past twenty years in the data communications field and I really have a problem when these guys won't budge from their script.  It was always something on my end... or our speeds are not guaranteed.  Well... when I go from ~6300 down on a consistent basis to ~4800... then there IS a problem and it's not on my end.  Really glad that is all behind me now.

I wish you the best of luck with these guys...

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that lasted real long....stupid comcast

:::.. Download Stats ..:::

Connection is:: 323 Kbps about 0.3 Mbps (tested with 2992 kB)

Download Speed is:: 39 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Tue Mar 15 2005 21:39:53 GMT-0500 (Eastern Standard Time)

Bottom Line:: 6X faster than 56K 1MB download in 26.26 sec

Diagnosis: May need help : running at only 10.1 % of your hosts average (comcast.net)

Validation Link:: https://testmy.net/stats/id-7IF35LYJ4

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that lasted real long....stupid Comcast

:::.. Download Stats ..:::

Connection is:: 323 Kbps about 0.3 Mbps (tested with 2992 kB)

Download Speed is:: 39 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Tue Mar 15 2005 21:39:53 GMT-0500 (Eastern Standard Time)

Bottom Line:: 6X faster than 56K 1MB download in 26.26 sec

Diagnosis: May need help : running at only 10.1 % of your hosts average (Comcast.net)

Validation Link:: https://testmy.net/stats/id-7IF35LYJ4

That is real slow

did your area already got the upgrade? my connection was real slow for a day, than the next day got 2mb download more (free)

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I am really glad I am finally away from these guys...  as mentioned ealier... I just cancelled my service and went back to Verizon.  The last straw was yesterday... they came out to disconnect my service... which I had already done... so my daughter calls me and says Comcast is here to pick up their modem.  So I am laughing and she puts the technician on the phone... I told him I would be very glad to sell him MY modem... but I have never rented a modem from them.

No problem he said... and left.  How screwed up is that...  :? :? :?

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I am really glad I am finally away from these guys...  as mentioned ealier... I just cancelled my service and went back to Verizon.  The last straw was yesterday... they came out to disconnect my service... which I had already done... so my daughter calls me and says Comcast is here to pick up their modem.  So I am laughing and she puts the technician on the phone... I told him I would be very glad to sell him MY modem... but I have never rented a modem from them.

No problem he said... and left.  How screwed up is that...  :? :? :?

Comcast modem really suck, i had to switch modems 5 times. i got tired of it, just went to best buy and got me a linksys modem  :D

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Yo dude i know what u are going through took me forever as well with comcast its been about two montsh also to get my advertized upgraded speed i was running under a dial-up modem speed but the problem for me was they need to replace the entire cable line that goes into my house since it been so long since i had it and also they mess with the optimizer on the pole might wanna have them try that but i finnally got a it under review after i had more than 15 premise techs and 10 line techs to my house i made them come everyday entil it was fixed costing them a lot of money since each tech it costs about 200 for each house and i got really freiendly with the reg techs that i saw...

Good Luck and threaten to leave and they will credit you i was

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It really amazes me how these guys survive with their lack of customer service...  I really feel for people who have gone through the upgrade process... because... if you get the speeds... enjoy them.  Because sooner or later they are going to have a system glitch and it will take you weeks to get back to your normal speeds.

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It really amazes me how these guys survive with their lack of customer service...  I really feel for people who have gone through the upgrade process... because... if you get the speeds... enjoy them.  Because sooner or later they are going to have a system glitch and it will take you weeks to get back to your normal speeds.

So far Comcast is the fastest internet provider i got in my area here is another prvider second to comcast  http://www1.wowway.com/wowPriceBundleI.asp 

wowway highest package is 4Mb down

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You are the same boat I was in.... before FIOS became available Comcast was my only option... so I had to live it.  Keep in mind I have only been away from Comcast for less than two weeks.  Still very very fresh in my mind... and nightmares  :)

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