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Hello Lisa,

 

Your information seem partial, so lets try to figure out few things.

Games on your phone: Do you have iPhone or Android device?

Are you connected to Data (3G/4G/LTE) or Wifi?

 

If you are at home and connected to wifi, is your wifi actually connected with "No internet"? you might have a routing issue. If other devices work fine in your home network but not your phone, try "forgetting network" on your phone and reconnecting and re-entering the password.

 

Hope this starts you in the right direction.

 

Cheers!

 

Also. Welcome to TMN!

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