sparky Posted March 28, 2005 CID Share Posted March 28, 2005 Had this DW6000 some 2 months now, I have noticed just latly that I get no service even in the lightest rain. When the installer fitted it we had a signal of 77 of which he said was good, now I am lucky to see a signal of 42, I think the dish has moved, because this worked fine in the snow storms we have had and in the rain before with little signal loss. I hate coming to my computer to see most of the lights out on the modem, question is..... what will DWAY do about it? will I end up paying someone to look at the dish? or will I end up doing it? Thanks Quote Link to comment Share on other sites More sharing options...
peepnklown Posted March 28, 2005 CID Share Posted March 28, 2005 Pity the satellite users, please. I would hate to go through all these problems for a 1mbit or lower. Quote Link to comment Share on other sites More sharing options...
chrism101 Posted March 28, 2005 CID Share Posted March 28, 2005 My installers said since Im on the 15 month plan if during that time it moves its likely that they could come and reaim, so long as Dway lets them know to come do it. It is under warranty during the 15 months. Just dont settle and dont let dway think you might have somehow moved it or they will charge u. Quote Link to comment Share on other sites More sharing options...
fikester Posted March 28, 2005 CID Share Posted March 28, 2005 Had this DW6000 some 2 months now, I have noticed just latly that I get no service even in the lightest rain. When the installer fitted it we had a signal of 77 of which he said was good, now I am lucky to see a signal of 42, I think the dish has moved, because this worked fine in the snow storms we have had and in the rain before with little signal loss. I hate coming to my computer to see most of the lights out on the modem, question is..... what will DWAY do about it? will I end up paying someone to look at the dish? or will I end up doing it? Thanks You could do it yourself (depending on where its mounted)...two way communication, 1/2" wrench, an assistant, and 30-45mins tops! the width of a pencil lead will improve or drop a great deal. Much more sensitive than DirecTv sat! Not sure if they charge for a repoint or not? My signal peaks out at 72....it goes out in real heavy downpours for a few mins then starts to climb back into the 60's until the clouds break. It rained here this morning pretty hard...maybe down 5mins. I understand weather in Germantown, MD will also affect our signal? Quote Link to comment Share on other sites More sharing options...
sparky Posted March 28, 2005 Author CID Share Posted March 28, 2005 We had some rain, since my last post I have been out, just posted the last one and replied to another and all lights out for me, Just got back online with a 47 signal...... The ranging starts where in the hundreds according to the advanced screen... Look at this, this is the Transmitter stats page ------------------------------------ Local Time: MON MAR 28 11:36:26 2005 ------------------------------------ --------- Allocated Inroute Message Statistics -------- Stream Messages ACK'd......... 160465 Stream Messages NAK'd....... 5348 NonStream Messages ACK'd...... 1935 NonStream Messages NAK'd.... 745 Aloha Starts.................. 1848 Ranging Starts.............. 166 DNCC Busy..................... 0 Allocated Stream Bytes........ 20482792 Used Stream Bytes........... 8230623 ------------- General Transmit Statistics ----------- Tx Superframes Count.......... 58840 Tx Superframes Size......... 6617401 No Frame Information.......... 24015 Not Sync'd to Network Timing 60591 No Receive Demod Lock......... 179073 No FLL Lock................. 15598 No Transmit Synth Lock........ 0 Miscellaneous Problems...... 12115 ----------------------+---------+----------+----------+----------+----------+ | CBR|Priority 0|Priority 1|Priority 2|Priority 3| ----------------------+---------+----------+----------+----------+----------+ Packets in AQM Queue 0| 69| 33| 39| 250| AQM Queue Size 0| 2299| 1056| 3370| 8056| Packets Received 0| 13950| 2730| 4082| 38078| Bytes Received 0| 3602812| 357177| 335028| 2325066| Packets Sent and Acked 0| 13823| 2653| 3972| 37363| Encoded Queue Flush 0| 13| 5| 30| 148| ----------------------+---------+----------+----------+----------+----------+ Quote Link to comment Share on other sites More sharing options...
sparky Posted March 28, 2005 Author CID Share Posted March 28, 2005 Since a reboot, only way the thing would come online..... Satellite Statistics Summary ------------------------------------ Local Time: MON MAR 28 13:15:20 2005 ------------------------------------ Adapter Main Statistics: ------------------------ Signal Strength.............. 47 Stream Msg-Ackd/Nakd........ 814/5 Flags............... 0x00000020 NonStream Msg-Ackd/Nakd..... 12/5 UpTime (d:h:m:s).. 000:00:06:16 Aloha Starts................ 11 The Sequencer Timeout........ 0 Ranging Starts.............. 1 Transport Alarm Bit.......... None Frames Received............. 46967 Addresses Open............... 7 Frame Errors: CRC/Bad Key... 9/0 Carrier Info........ 127:W:1390 Miscellaneous Problems...... 1 Rate Code.................... 1 No Receive Outroute Lock.... 10 Inroute Group................ 103 No FLL Lock................. 173 Inroute..................... -1 No Network Timing Sync...... 8 IQoS ID...................... 0 Ranging Reason: Ranging Done Inroute Group Selection: Ranged at inroute rate selected by IQoS Receive Status: Receiver operational. (RxCode 5) Transmit Status: Transmitter ready. (TxCode Quote Link to comment Share on other sites More sharing options...
sparky Posted March 28, 2005 Author CID Share Posted March 28, 2005 Had a signal of 10 at one point, and yes it did die on me again, constantly dropping out service now, again... Quote Link to comment Share on other sites More sharing options...
Guest aerodude Posted March 28, 2005 CID Share Posted March 28, 2005 saturday..we had storms and it went out and come back on like 50 times..after the big stormned past the system light stayed off for like 3 hrs....and i called Dway during that time and he had me re-register and everything.. lmao... and he made red flags come up by everything in system info..he said sorry problem is at our end.... and he said wait 2 hrs and shoud come back on... im like ok waited 2 hrs and it pops on... and bad thing is i was in the middle of something =/ Quote Link to comment Share on other sites More sharing options...
sparky Posted March 28, 2005 Author CID Share Posted March 28, 2005 Been raining on and off all day, service is in and out like there is no tomorrow, been down more then its been up! Signal is a low 40 at this time, been lower then 10 today, the rain cant be affecting me this much, I have used this in a bad snow storm and in heavy rain before..... the dish must have moved! Quote Link to comment Share on other sites More sharing options...
rlh24 Posted March 29, 2005 CID Share Posted March 29, 2005 I had my dish re pointed to a totally different bird about 13 months into my contract. It is possible. You may have to go through all the hoops to convince them, but it is worth it. There was 0 cost to me for this. Quote Link to comment Share on other sites More sharing options...
Guest aerodude Posted March 29, 2005 CID Share Posted March 29, 2005 when i first got mine installed it was like 72.. but i can only be pointed at 1 bird...dang trees.... but now its at 67 .... almost all time... my system has been going out ALOT in last like 3-4 days anyone seeig this? Quote Link to comment Share on other sites More sharing options...
Aggr3 Posted March 29, 2005 CID Share Posted March 29, 2005 Their having some problems today....I got booted earlier....and diffrent flags keep popping up on my system control panel....it's not just weather......at least not on MY end... Quote Link to comment Share on other sites More sharing options...
sparky Posted March 29, 2005 Author CID Share Posted March 29, 2005 Back on again at last, signal is still a poor 42.... thats not good, there is no rain at the moment either...... Will call TECH SUPPORT and see what they will do about it, probably want to check my IE settings again !!! Quote Link to comment Share on other sites More sharing options...
RTB Posted March 29, 2005 CID Share Posted March 29, 2005 Sparky: Signal strength is one thing, but how are the speeds, ping stability and packet loss? Quote Link to comment Share on other sites More sharing options...
sparky Posted March 29, 2005 Author CID Share Posted March 29, 2005 Sparky: Signal strength is one thing, but how are the speeds, ping stability and packet loss? Yep, signal strength is pretty low, speeds on the other hand are not so bad, I did manage to download one file yesterday at a speed of around 68 Kb/s which is not too bad for my signal, as for packet loss, as you can see in my previous posts, the re-transmits were up pretty high, not sure on how much loss there is, but I can tell you, I got maybe an hour out of my system yesterday. I called tech support, they did inform me there are having trouble with Horizons 1 at this time, so maybe this is the issue, seeing as some or most of the time I was getting a reciver locked to an unknown network! I would also like to take this time to appologise to anyone that may have taken offence to my language in recent posts regarding this, I am frustrated with this and I think you can understand, again, I am sorry, I know this is a family forum and my language is/was unacceptable, I will edit the posts and remove such remarks. Quote Link to comment Share on other sites More sharing options...
fikester Posted March 29, 2005 CID Share Posted March 29, 2005 Sparky....I am on Horizons1 as well (different freq. 1270) was only down for about 5-10max yesterday from 7am-2pm, did not use again until later after 930-11pm. Quote Link to comment Share on other sites More sharing options...
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