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Comcast user subscribed to 6000 down, only getting 3200. Any help please?


raydirector

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We are subscribed to Comcasts 6600/768 service and it was working fine right after the upgrades, but a few weeks later I can't get anything over 4000. Any help would be appreciated. Would a custom cablenut config help out or is this indicative of a larger problem? Anyway, here are my test results:

:::.. Download Stats ..:::

Connection is:: 3046 Kbps about 3 Mbps (tested with 5983 kB)

Download Speed is:: 372 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Mon Mar 28 2005 16:03:24 GMT-0500 (Eastern Standard Time)

Bottom Line:: 54X faster than 56K 1MB download in 2.75 sec

Diagnosis: 90% + Okay : running at 94.1 % of your hosts average (Comcast.net)

Validation Link:: https://testmy.net/stats/id-J8RL6ZPXT

_______________

:::.. Upload Stats ..:::

Connection is:: 687 Kbps about 0.7 Mbps (tested with 579 kB)

Upload Speed is:: 84 kB/s

Tested From:: http://www.testmy.net/

Test Time:: Mon Mar 28 2005 16:04:32 GMT-0500 (Eastern Standard Time)

Bottom Line:: 12X faster than 56K 1MB upload in 12.19 sec

Diagnosis: Awesome! 20% + : 104.46 % faster than the average for host (Comcast.net)

Validation Link:: https://testmy.net/stats/id-CSYJGL7O4

_____________

TCP/Web100 Network Diagnostic Tool v5.3.3d

click START to begin

Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done

running 10s outbound test (client to server) . . . . . 678.38Kb/s

running 10s inbound test (server to client) . . . . . . 2.84Mb/s

Your PC is connected to a Cable/DSL modem

WEB100 Kernel Variables:

Client: localhost/127.0.0.1

AckPktsIn: 1244

AckPktsOut: 0

BytesRetrans: 0

CongAvoid: 0

CongestionOverCount: 0

CongestionSignals: 0

CountRTT: 1244

CurCwnd: 65700

CurMSS: 1460

CurRTO: 380

CurRwinRcvd: 65535

CurRwinSent: 5840

CurSsthresh: 2147483647

DSACKDups: 0

DataBytesIn: 0

DataBytesOut: 3568240

DataPktsIn: 0

DataPktsOut: 2444

DupAcksIn: 0

ECNEnabled: 0

FastRetran: 0

MaxCwnd: 65700

MaxMSS: 1460

MaxRTO: 410

MaxRTT: 210

MaxRwinRcvd: 65535

MaxRwinSent: 5840

MaxSsthresh: 0

MinMSS: 1460

MinRTO: 280

MinRTT: 80

MinRwinRcvd: 65535

MinRwinSent: 5840

NagleEnabled: 1

OtherReductions: 0

PktsIn: 1244

PktsOut: 2444

PktsRetrans: 0

X_Rcvbuf: 103424

RcvWinScale: 2147483647

SACKEnabled: 3

SACKsRcvd: 0

SendStall: 0

SlowStart: 43

SampleRTT: 180

SmoothedRTT: 170

X_Sndbuf: 103424

SndWinScale: 2147483647

SndLimTimeRwin: 9200665

SndLimTimeCwnd: 844855

SndLimTimeSender: 2781

SndLimTransRwin: 1

SndLimTransCwnd: 1

SndLimTransSender: 1

SndLimBytesRwin: 3382820

SndLimBytesCwnd: 185420

SndLimBytesSender: 0

SubsequentTimeouts: 0

SumRTT: 215570

Timeouts: 0

TimestampsEnabled: 0

WinScaleRcvd: 2147483647

WinScaleSent: 2147483647

DupAcksOut: 0

StartTimeUsec: 417714

Duration: 10053821

c2sData: 2

c2sAck: 2

s2cData: 9

s2cAck: 3

half_duplex: 0

link: 100

congestion: 0

bad_cable: 0

mismatch: 0

spd: 0.00

bw: 64.28

loss: 0.000001000

avgrtt: 173.29

waitsec: 0.00

timesec: 10.00

order: 0.0000

rwintime: 0.9156

sendtime: 0.0003

cwndtime: 0.0841

rwin: 0.5000

swin: 0.7891

cwin: 0.5013

rttsec: 0.173288

Sndbuf: 103424

aspd: 4.36205

Checking for mismatch on uplink

(speed > 50 [0>50], (xmitspeed < 5) [0.67<5]

(rwintime > .9) [0.91>.9], (loss < .01) [1.0E<.01]

Checking for excessive errors condition

(loss/sec > .15) [1.0E>.15], (cwndtime > .6) [0.08>.6],

(loss < .01) [1.0E<.01], (MaxSsthresh > 0) [0>0]

Checking for 10 Mbps link

(speed < 9.5) [0<9.5], (speed > 3.0) [0>3.0]

(xmitspeed < 9.5) [0.67<9.5] (loss < .01) [1.0E<.01], (mylink > 0) [3.0>0]

Checking for Wireless link

(sendtime = 0) [3.0E=0], (speed < 5) [0<5]

(Estimate > 50 [64.28>50], (Rwintime > 90) [0.91>.90]

(RwinTrans/CwndTrans = 1) [1/1=1], (mylink > 0) [3.0>0]

Checking for DSL/Cable Modem link

(speed < 2) [0<2], (SndLimTransSender = 0) [1=0]

(SendTime = 0) [3.0E-4=0], (mylink > 0) [3.0>0]

Checking for half-duplex condition

(rwintime > .95) [0.91>.95], (RwinTrans/sec > 30) [0.1>30],

(SenderTrans/sec > 30) [0.1>30], OR (mylink <= 10) [3.0<=10]

Checking for congestion

(cwndtime > .02) [0.08>.02], (mismatch = 0) [0=0]

(MaxSsthresh > 0) [0>0]

estimate = 64.28 based on packet size = 11Kbits, RTT = 173.29msec, and loss = 1.0E-6

The theoretical network limit is 64.28 Mbps

The NDT server has a 101.0 KByte buffer which limits the throughput to 4.55 Mbps

Your PC/Workstation has a 63.0 KByte buffer which limits the throughput to 2.88 Mbps

The network based flow control limits the throughput to 2.89 Mbps

Client Data reports link is 'T1', Client Acks report link is 'T1'

Server Data reports link is '10 Gig', Server Acks report link is 'Ethernet'

_________________

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsOwner>tracert testmy.net

Tracing route to testmy.net [67.19.36.6]

over a maximum of 30 hops:

  1    1 ms    1 ms    1 ms  192.168.0.1

  2    31 ms    19 ms    13 ms  10.239.12.1

  3    17 ms    11 ms    12 ms  c-66-56-22-25.hsd1.ga.Comcast.net [66.56.22.25]

  4    15 ms    13 ms    13 ms  c-66-56-23-46.hsd1.ga.Comcast.net [66.56.23.46]

  5    18 ms    12 ms    18 ms  12.124.64.21

  6    19 ms    19 ms    21 ms  tbr2-p013801.attga.ip.att.net [12.123.21.101]

  7    42 ms    33 ms    48 ms  tbr1-cl1.dlstx.ip.att.net [12.122.2.89]

  8    29 ms    34 ms    32 ms  gar1-p360.dlrtx.ip.att.net [12.123.196.101]

  9    49 ms    33 ms    33 ms  12.119.136.14

10    72 ms    33 ms    52 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.

127.61]

11    35 ms    66 ms    30 ms  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85

.127.91]

12    30 ms    33 ms    41 ms  gig1-0-1.tp-car9-2.dllstx4.theplanet.com [67.18.

116.70]

13    36 ms    32 ms    29 ms  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

____________

C:Documents and SettingsOwner>pathping testmy.net

Tracing route to testmy.net [67.19.36.6]

over a maximum of 30 hops:

  0  arnor.hsd1.ga.Comcast.net. [192.168.0.101]

  1  192.168.0.1

  2  10.239.12.1

  3  c-66-56-22-25.hsd1.ga.Comcast.net [66.56.22.25]

  4  c-66-56-23-46.hsd1.ga.Comcast.net [66.56.23.46]

  5  12.124.64.21

  6  tbr2-p013801.attga.ip.att.net [12.123.21.101]

  7  tbr1-cl1.dlstx.ip.att.net [12.122.2.89]

  8  gar1-p360.dlrtx.ip.att.net [12.123.196.101]

  9  12.119.136.14

10  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.127.30]

11  dist-vlan41.dsr2-1.dllstx4.theplanet.com [70.85.127.83]

12  gig1-0-1.tp-car9-2.dllstx4.theplanet.com [67.18.116.70]

13  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Computing statistics for 325 seconds...

            Source to Here  This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                          arnor.hsd1.ga.Comcast.net. [192.16

8.0.101]

                                0/ 100 =  0%  |

  1    1ms    0/ 100 =  0%    0/ 100 =  0%  192.168.0.1

                                0/ 100 =  0%  |

  2  23ms    0/ 100 =  0%    0/ 100 =  0%  10.239.12.1

                                0/ 100 =  0%  |

  3  23ms    0/ 100 =  0%    0/ 100 =  0%  c-66-56-22-25.hsd1.ga.Comcast.net

[66.56.22.25]

                                0/ 100 =  0%  |

  4  24ms    0/ 100 =  0%    0/ 100 =  0%  c-66-56-23-46.hsd1.ga.Comcast.net

[66.56.23.46]

                                0/ 100 =  0%  |

  5  24ms    0/ 100 =  0%    0/ 100 =  0%  12.124.64.21

                                0/ 100 =  0%  |

  6  ---    100/ 100 =100%  100/ 100 =100%  tbr2-p013801.attga.ip.att.net [12.

123.21.101]

                                0/ 100 =  0%  |

  7  ---    100/ 100 =100%  100/ 100 =100%  tbr1-cl1.dlstx.ip.att.net [12.122.

2.89]

                                0/ 100 =  0%  |

  8  ---    100/ 100 =100%  100/ 100 =100%  gar1-p360.dlrtx.ip.att.net [12.123

.196.101]

                                0/ 100 =  0%  |

  9  44ms    67/ 100 = 67%    67/ 100 = 67%  12.119.136.14

                                0/ 100 =  0%  |

10  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan31.dsr3-2.dllstx3.theplan

et.com [70.85.127.30]

                                0/ 100 =  0%  |

11  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan41.dsr2-1.dllstx4.theplan

et.com [70.85.127.83]

                                0/ 100 =  0%  |

12  40ms    0/ 100 =  0%    0/ 100 =  0%  gig1-0-1.tp-car9-2.dllstx4.theplan

et.com [67.18.116.70]

                                0/ 100 =  0%  |

13  38ms    0/ 100 =  0%    0/ 100 =  0%  6.67-19-36.reverse.theplanet.com [

67.19.36.6]

Trace complete.

C:Documents and SettingsOwner>

_______

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Thanks for the info, and I would consider myself somewhat savvy. I don't want to say I'm the bees' knees and sound like I'm tooting my own horn. I have already run that first optimization. A few weeks ago is when I did it, I think. Usually I read all I can find before posting. If someone can give me some pointers on how to create my own cablenut tweak I'll do it myself. I just need to know how to make sense of the data from all the tests. But again, thanks, I really do appreciate any attempts to help.

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I've been following this forum and it is very informative. I figured I'd put my two cents worth into this thread. I've personnally been through so many tweaks/settings/adjustments I should be spinning. I also have the 6000/768 for about one week. I upgraded because I found out you could get it here in the forum. I live in the Greensburg area of PA just east of Pittsburgh. The people at the local Comcast office weren't hardly aware that there was even a faster speed available until I asked about it and they checked into it. They said they never had anyone ask about it. Go figure. Anyway, I exchanged my old RCA modem of 5 years for a new WebStar 2100. I called Comcast and had my account upgraded and then connected with a tech person and all he said for me to do was cycle the modem, which I knew, and poof....everything would work.

Well, that's all fine and dandy, and yes, I have great upload speed always above 700 everytime I check. The download however is really goofy. Like I said, I tried everything suggested, settings, eliminating the router from the mix, swap cables, splitters, blah, blah blah....

Still the same basic result. BUT, I read somewhere around here that if you change the MAC address on the WAN side of the router (LinksSYS BEFSR41) and then reboot the modem it would assign a new IP and see what happens. Fortunately I have a half dozen or so NIC's lying around. So I tried each ones MAC address, methodically.

The results are interesting. Some IP addresses give me dismal results, under 2000 down (upload is always high), a few give me 2800 to 4000, and one gives me mid 4000 consistantly. Interesting eh? Actually out of everything I tried doing this gave me the most improved result. Unfortunately, I have yet to reach the 6000 everyone talks about. If I return back to any previous IP's (the lease is still valid so I get the same IP) sure enough the speed returns to what I got for that IP. I've tried the process 3 different days with all results the same. So, I picked the best one and that is what I am using at the moment.

My thoughts on ppl who are going gang busters and then see a drop off... could it be that their IP lease expires... a new IP is assigned and thus the drop???

Therefore, it seems to me that the lack of speed has little to do with the routers, computers, settings, modems inside anyone's humble abode. It seems the trouble is "out there in Comcast Land" and until they solve it we are doing nothing but spinning our wheels is some cases. It seems the cable system has been built in so many stages, coax, fiber etc and added so many features, analog, digital, telephone service, internet.... that it is probably one big confusing mess that no one tech person can comprehend.

I am by far no expert, just tinkering around like most here for the best speed. I just wish I could get assigned the magical IP that gives the advertised speed.

As frustrating as this is, to comfort myself I just think about the old days of AOL and going to make a sandwich while you waited for the computer to yell out "WELCOME!" after dialing 3 numbers a dozen times each....lol.

Good Luck!

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First, the reason you are not getting the higher speeds yet is probably because Comcast is still in the process of upgrading. I'd give it a month or so and see how your speeds are then.

Second, any ip address will work with any speed. There no special ip addresses assigned for higher speeds.

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I'm not sure on the specifics but Graywolfie is the first person that has put a credible explanation out there on the reason some of us get such great speeds at first, and then bam.  Sucko.  But I'm not sure on the ip situation.  Maybe there is something else that "expires" after a couple of weeks or about a month?

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my speeds were doing very good to (also have 6000/768). illinois had the upgrade like 2 months ago. and just last week til now my download speeds just dropped like 2Mb  :angry5: my uplaod is still doing good (averaging 700kb). i call comcast yesterday. i'll be getting a tech in my house in about an 1 hour or 2

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