MICROWAVE Posted August 14, 2004 CID Share Posted August 14, 2004 Hi SGTGriff try installing Speedupmypc. It will optimize your internal windows settings, as they are not optimized from install. I have winxp pro, McAfee AV & Zone Alarm pro firewall. My Computer is only 500mz, 10gb, 320meg Ram, and I live In Halifax Nova Scotia and my speeds greatly increased. Give it a try, and good luck to you Rogn38 Rogn38, Welcome to the site and your scores are great especially from that distance.That pgm that you used does work,for some, but there is free stuff out there that works as good if not better and it is possible to also make all those changes manually for someone that wants to tweak themselves....as long as you have a new good copy of your Reg you can make changes and if you have a problem you can always roll back.Hope you enjoy the site and keep visiting and tell your friends....... Microwave Quote Link to comment Share on other sites More sharing options...
Rogn38 Posted August 15, 2004 CID Share Posted August 15, 2004 Thanks MICROWAVE Thank you very much. I really enjoy this sire and the wisdom it has. I am pleased to be a part of a GREAt fourm such as this. Til next time, Cheers!! Rogn38 Quote Link to comment Share on other sites More sharing options...
SGTGriff Posted August 20, 2004 Author CID Share Posted August 20, 2004 Hey guys, I sent an email to my service provider, but I though you all might be interested in it, so Ill post it for your viewing pleasure. Please do not be offended because I removed my email address and ph. number. I am somewhat paranoid by nature and you all do not have control over who views your page. The letter reads as follows. To Whom This May Concern; I am a subscriber to your Net@HomeXpress cable internet service. I am currently "paying" for the residental 1000 Kbs/256 Kbs service. This service was installed approximately a month ago; and in this timeframe, I have endured substandard speeds and experienced many inconvienent service interuptions. Quite frankly, I have grown tired of waiting hours for my cable internet to come back up and having to wait for websites to load because of slow bandwith speeds. I am have been unsuccessful in contacting your repair department due to several factors: 1) Technicians are helping other customers (too few qualified technicians?), they take my number and promise to call me back, has never happened... which leads me to factor number 2) since I work until 4:00-5:00pm daily, I am unable to contact your repair center within the scheduled business hours (since this is a residental service I suggest extended hours for your tech support staff, this would help ensure you provide the essential support to more of your customer base. i.e the people who work 8am - 5pm). When I do manage to contact your staff it is near the end of thier workday and I assume that they leave and my problem is forgotten the next day. As a knowledgeable computer user, I have done several things to ensure that I am not the reason for the problem. The following paragraphs may get a little technical but please bear with me. I have ran many speed tests on different public sites of which I frequent on a regular basis. The results are as follows.... www.pcpitstop.com Download Speed 208 Kilobits/second Download Test Size 101 KBytes Download Time 3.875 seconds AVERAGE SCORE www.dslreports.com 2004-08-19 18:56:20 EST: 180 / 285 Your download speed : 184831 bps, or 180 kbps. A 22.5 KB/sec transfer rate. Your upload speed is much faster than down.. have you tweaked? Your upload speed : 292226 bps, or 285 kbps. A SLOWER SCORE www.testmy.net :::.. Download Stats ..::: Connection is:: 339 Kbps about 0.3 Mbps (tested with 386 KB) Download Speed is:: 41 KB/sec Tested From:: http://www.testmy.net/ Bottom Line:: 6 times faster than 56K you can download 1MB in 24.98 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=OQD1AUBWX ONE OF MY BEST SCORES!!! When I conducted these tests, I turned off my firewall (A RISK), my popup blocker, and my real time virus scanner (RISKY TOO) to ensure that I have the best scores my line provided. I done a few calculations and I thought this is what I should getting.... 1000kbits/sec divided by eight should equal to approx. 125 kbytes/sec transfer speed. With an overhead of 13% (average overhead load) deducted, It should leave me at 108.8 kbytes/sec transfer speed. Heres the messed up part. If I use better result, I am getting approx. 37.7% of my advertised speed. And my lower end result, 20.7% of advertised speed. Now it doesn't take a computer genius to conclude that I am getting FAR LESS than what I am paying for! Any wise manager would understand that this is not a good way to practice business. When I first ran the numbers, I told myself that it couldn't be possible to get such bad speeds unless I was part of the problem. I then ran several tests to test my packet loss. When I first ran the tests I had slight packet loss. After several attempts at adjusting my RWIN and verifying that my other settings such as MTU,TTL,ACKs were acceptable, I managed to get my packloss to a minimal and optimized my computer to achieve the best possible speeds, I still had approximately the same results. This led me to believe that my computer was infected with spyware or adware software, which are known to reduce internet speeds. I ran SpyBot S&D and spysweeper to detect if I had been infected. I found none. In a last attempt to verify that my pc was not the cause of the problem I took my computer to a buddys house and used his cable internet service. As expected I ran near his advertised speeds (he has Time Warner Cable Internet). As you can see, I have gone as far as I can to ensure that my computer is not the source of the problem. I feel helpless and ripped off, unable to contact a tech rep. and unable to use my internet with out getting frustrated. I don't know if the upper levels of management at Home Telephone Company are aware of these issues (they should be), but if these problems plague many more customers than myself, Home Telephones credibility could be hurt and they could lose customers. With the fall semester rapidly approaching, it is imperative that my internet if reliable and functioning accordingly. I can not afford to put off research because my cable service is down. I am a firm believer in giving someone a chance to correct thier problems and it is not my nature to be a "hard to please customer" that is why I am writing this email to notify you of my issues. The upper management need to be notified and these problems need to be rectified ASAP! I really dont care what the fix is... upgrading your systems, verifying that the cable lines to my house are in good condition, checking the signal-to-noise ratio(s) on my incoming cable line, changing my cable modem, or changing my service to ADSL of equal speed. I believe it is my right as a customer to get what I pay for. At this point, I would be satisfied getting 85% of advertised speed. Any efforts Home Telephone makes at fixing this problem will be greatly appreciated. Be advised, I expect that this email be replied to as soon as possible. It is not my intention to insult, make threats or jeapordize anyones employment situation, BUT If I feel like this has fallen to deaf ears or this process is not carried out as expediciously as possible, I will make every effort to contact upper management and inform them of this mess. I appreciate your attention to this matter. Thanks. V/R R.Griffin Quote Link to comment Share on other sites More sharing options...
MICROWAVE Posted August 20, 2004 CID Share Posted August 20, 2004 SGTGriff, Good luck I know this can be frustrating, but keep after them and let us know:) Microwave Quote Link to comment Share on other sites More sharing options...
SGTGriff Posted August 20, 2004 Author CID Share Posted August 20, 2004 You will not believe it! This company I am recieving service from is notorious for blowing off the "little guy", but within 30 minutes of sending my email, I recieved two pages on my pager. Since I sent this letter to Customer Service, this letter went to the cable internet dept. and the big wigs upstairs. I contacted the guy who paged me and he was very concerned. I guess the email went around the company and some heads rolled. He said they "the big guys" were just informed that they have been having problems with the cable internet side for about three months. I assume that the complaints to the cable internet support dept never left the dept and the upper management were unaware ofthe problem. They are currently reviewing what actions to take to correct this problem, but as an immediate fix they are switching me to ASDL immediately, same price no hassles. I made a firm point to him that I was not meaning jeopardize anyones employment future and the problem may not neccessarly be the cable internet guys fault. It may be something that 8 techs working 15hours a day can not fix. It could be lack of funds due to budgeting, poor quality equipment, or a lack of qualified personell. Now that the upper guys are aware of the issues they can perscribe the proper amount of resources in correcting this problem. To make a long story short. It looks like I am getting my way.... MUHAHAHAAAA..... SGTGriff Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 20, 2004 CID Share Posted August 20, 2004 Awesome!! good for you... ADSL is nice because it can go both up and down at the same time... Quote Link to comment Share on other sites More sharing options...
Hershon Posted August 25, 2004 CID Share Posted August 25, 2004 You and other people are not going to like this answer, but for something as important as the internet, you're better off paying some computer technician $75-$120 to come over to your place and set your computer up in such a way that you do get good internet speed as it sounds like you've got some software problems that are above you. Quote Link to comment Share on other sites More sharing options...
RTB Posted August 25, 2004 CID Share Posted August 25, 2004 You and other people are not going to like this answer' date=' but for something as important as the internet, you're better off paying some computer technician $75-$120 to come over to your place and set your computer up in such a way that you do get good internet speed as it sounds like you've got some software problems that are above you.[/quote'] The problem was clearly not software. Have you even read the email? SGTGriff: just nitpicking on your calculations... As far as I know (which is not that much on overhead) the amount of overhead isn't that big on slower connections. 13% seems too high, I suppose that 7.5% is more accurate on your connection. Also, going from kbit/sec to KB/sec means dividing by 8.19. *waits to be corrected by CA3LE* Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 25, 2004 CID Share Posted August 25, 2004 You and other people are not going to like this answer, but for something as important as the internet, you're better off paying some computer technician $75-$120 to come over to your place and set your computer up in such a way that you do get good internet speed as it sounds like you've got some software problems that are above you. Yeah you could pay $75 for some dude to come over and set it up... However anyone can do it... Some of the problems cant be fixed by a tech at all... It is ISP server/node problems that can only be fixed on their end.... I can almost bet that no service tech is going to come in and tweak the registry so that you get more kbs... to much risk and they dont have the time... Their job is to come in and register the modem, plug it in, and then get you on the internet... Not to get your system a sweet connection... One other thing... On this site I would say that most of these people know/have built computer and played with tweaking their software... So unless this "tech" is going to be like god of the computer world he is really useless... we can pretty much trouble shoot most of this stuff from the internet as well as some one could at their house. With the exception of hardware failure or something like that... Quote Link to comment Share on other sites More sharing options...
SGTGriff Posted August 25, 2004 Author CID Share Posted August 25, 2004 My provider finally installed the ADSL this morning. Look at this test... I havent even tweaked it yet. :::.. Download Stats ..::: Connection is:: 1439 Kbps about 1.4 Mbps (tested with 579 KB) Download Speed is:: 176 KB/s Tested From:: http://www.testmy.net/ Bottom Line:: 26 times faster than 56K you can download 1MB in 5.82 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=U1SSE4261 Thats ALOT better than what I was getting. Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 25, 2004 CID Share Posted August 25, 2004 That is awesome! hope you like it!! you should have far less problems that what you had with the satelite... Quote Link to comment Share on other sites More sharing options...
MICROWAVE Posted August 25, 2004 CID Share Posted August 25, 2004 SGTGriff, Great I agree with swimmer I think you will enjoy this ADSL much more and it is mostly pretty reliable aND STABLE.......SO happy surfing:)now no more being lost in space...lol Microwave Quote Link to comment Share on other sites More sharing options...
fred Posted August 26, 2004 CID Share Posted August 26, 2004 Hey sarge One more thing try your ping times now and readjust your Rwin accordingly you will be impressed how much a little advise from the community will also improve your speeds Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 26, 2004 CID Share Posted August 26, 2004 Yeah that is a good point! New speed report would be good too!! Quote Link to comment Share on other sites More sharing options...
SGTGriff Posted August 26, 2004 Author CID Share Posted August 26, 2004 Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:Documents and SettingsRoy>cd C:>tracert www.testmy.net Tracing route to www.testmy.net [67.19.36.6] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 51 ms 48 ms 53 ms 206.74.15.220 3 51 ms 48 ms 51 ms 204.116.72.59 4 57 ms 57 ms 55 ms atm3-0.7.r01.scchtn.infoave.net [165.166.16.97] 5 59 ms 59 ms 57 ms atm1-0-5.r01.scgnvl.infoave.net [165.166.22.5] 6 60 ms 60 ms 59 ms pos-1-2-1.c01.scclma.infoave.net [165.166.24.1] 7 68 ms 69 ms 70 ms 12.125.220.29 8 73 ms 76 ms 75 ms tbr2-p012301.attga.ip.att.net [12.123.149.5] 9 89 ms 88 ms 87 ms tbr1-cl1.dlstx.ip.att.net [12.122.2.89] 10 85 ms 87 ms 86 ms gar1-p360.dlrtx.ip.att.net [12.123.196.101] 11 85 ms 83 ms 94 ms 12.119.136.18 12 130 ms 95 ms 92 ms dsr2-2-v1.dllstx4.theplanet.com [12.96.160.8] 13 100 ms 93 ms 91 ms gig1-0-2.tp-car9-1.dllstx4.theplanet.com [67.18. 116.85] 14 93 ms 94 ms 97 ms 6.67-19-36.reverse.theplanet.com [67.19.36.6] Trace complete. C:> Speed Test Results.... :::.. Download Stats ..::: Connection is:: 1406 Kbps about 1.4 Mbps (tested with 1013 KB) Download Speed is:: 172 KB/s Tested From:: http://www.testmy.net/ Bottom Line:: 25 times faster than 56K you can download 1MB in 5.95 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=BUO1F37QN Tweak Test Results... http://ttester.broadbandreports.com/tweak/block:3f87ba3?service=dsl&speed=1500&os=winXP&via=normal Check it out... let me know if you think I should change anything... Quote Link to comment Share on other sites More sharing options...
MICROWAVE Posted August 26, 2004 CID Share Posted August 26, 2004 SGTGriff, Those ping times look pretty good. Usually ping time under 100ms is acceptable,but it does depend on the overall distance. Just keep testing at all different times and get a good idea on your avg. speed.Now you are 25 times faster than a dial up connection which is a lot better than you were posting before....your first score was only 6 times faster so thats a lot of improvement....good luck, and as always keep a good copy of your Reg so if its ever needed you can go back to a good copy:) Microwave Quote Link to comment Share on other sites More sharing options...
VanBuren Posted August 27, 2004 CID Share Posted August 27, 2004 Heyas Griff When looking at your tracert i can see you have a kinda high ping to your second hop. 2 51 ms 48 ms 53 ms 206.74.15.220 I assume the 1st one is not controlled by your isp. IN that tweaktester you did at www.dslreport.com showed your MSS it was 1432. Now you have all you need to run a RWIN calculator http://www.dslnuts.com/bitsbytes.shtml I suggest to use 188 KB/s (1500kbps) in the bandwidth field, and 100 ms in latency field and 1432 in MSS field. That give you a RWIN of 18616 Try that, and good luck! VanBuren Quote Link to comment Share on other sites More sharing options...
SGTGriff Posted August 28, 2004 Author CID Share Posted August 28, 2004 I tested several times. This looks about as good as it gets. :::.. Download Stats ..::: Connection is:: 1298 Kbps about 1.3 Mbps (tested with 579 KB) Download Speed is:: 158 KB/s Tested From:: http://www.testmy.net/ Bottom Line:: 23 times faster than 56K you can download 1MB in 6.48 second(s) Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=8E4NLHUKV Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 28, 2004 CID Share Posted August 28, 2004 what is the upload like?? that isnt to bad... compaired to satelite! But what can you do... atleast you dont have to use 56k Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.