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Digi

Tech Comming - 2nd time in two weeks

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My ping was fine most of the day today. I was on a BF1942 server around 10PM EST and everything started to lag. I though "oh wow, it must be this stupid server" so I went, and found another one. Same problem.

I started up Tribes, tried a few servers, American AND European, and my pings were HORRIBLE.

Now, I had a tech come out about 2 weeks ago for the SAME EXACT problem! He said that he didnt know what was going on and he couldnt help me. He said it wasnt a problem with comcast, but with me.

The speeds have been on and off the past 2 weeks now. Sometimes its quite fast, sometimes it reminds me of my old AOL days.

I just got off the phone with Comcast Tech support, and they're sending ANOTHER tech today (thursday) between 3-5PM.

This was the supprising part, I could have a tech over: 7-9AM, 1-3PM, or 3-5PM... Before, I had to wait 3.. yes 3 days before a tech could come out.

I also had asked about the Philladelphia speed upgrades, and the rep said that for my area it will be early next week.

I am both overjoyed and pissed.  :D:angry5:

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Like right now, my speed is

:::.. Download Stats ..:::

Connection is:: 2337 Kbps about 2.3 Mbps (tested with 2992 kB)

Download Speed is:: 285 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Jul 21 2005 03:40:32 GMT-0400 (Eastern Daylight Time)

Bottom Line:: 42X faster than 56K 1MB download in 3.59 sec

Diagnosis: May need help : running at only 64.26 % of your hosts average (comcast.net)

Validation Link:: https://testmy.net/stats/id-X5SR82FNE

:::.. Download Stats ..:::

Connection is:: 2263 Kbps about 2.3 Mbps (tested with 2992 kB)

Download Speed is:: 276 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Jul 21 2005 03:42:14 GMT-0400 (Eastern Daylight Time)

Bottom Line:: 40X faster than 56K 1MB download in 3.71 sec

Diagnosis: May need help : running at only 62.22 % of your hosts average (comcast.net)

Validation Link:: https://testmy.net/stats/id-0XV8SKLJA

------------------------

Just about 10 mins ago it was 230kbps...comcast rep said that was odd too

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here my upload..

-----------

:::.. Upload Stats ..:::

Connection is:: 366 Kbps about 0.4 Mbps (tested with 2992 kB)

Upload Speed is:: 45 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Thu Jul 21 2005 03:42:04 GMT-0400 (Eastern Daylight Time)

Bottom Line:: 7X faster than 56K 1MB upload in 22.76 sec

Diagnosis: Looks Great : 6.4 % faster than the average for host (comcast.net)

Validation Link:: https://testmy.net/stats/id-MV4Q6L91I

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I hope your reply was not hostile, because thats what it sounds like.

Downstream Value

Frequency 723000000 Hz Locked

Signal to Noise Ratio 34 dB

Power Level -6 dBmV

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value

Channel ID 2

Frequency 31000000 Hz Ranged

Power Level 46 dBmV

See, like right now here is a speed test

:::.. Download Stats ..:::

Connection is:: 2937 Kbps about 2.9 Mbps (tested with 2992 kB)

Download Speed is:: 359 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Thu Jul 21 2005 16:07:21 GMT-0400 (Eastern Daylight Time)

Bottom Line:: 52X faster than 56K 1MB download in 2.85 sec

Diagnosis: May need help : running at only 80.69 % of your hosts average (comcast.net)

Validation Link:: https://testmy.net/stats/id-LP4HN6D0G

According to the tech, theres so many people in my area on the network, everything is slowing down. He said my best bet is just not to use the internet in the evening (which is when 90% of the people use the network). He also suggested that we call Comcast have them give us a credit due to the speed issues. I mean come on, we pay $170 a month for all of our  comcast services, and we usualy only get 50% of what we're paying for.

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Welcome to the forum, Digi  :D

Have you checked out the sticky and tips?  Please post your advertised speeds as well, to help.  Are you connected to a router (wireless or ethernet?), or directly to your modem?  What OS?  What firewall, antivirus, and spyware protection do you use?

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Nah not hostile.. hostile would have a bit more color to it..

Are you subcribing to the 4/384 or the 6/768??

Levels are fine

What state do you live in??

Upload is looking good..

What OS are you running?

What did the tech say had to be done to fix your problems??

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Located here @ the home of comcast, Philly.. im on the Philly/Bucks County border in the Far North East.

Currently on Ethernet Connection, Router and Modem sitting next to me.

Windows XP Pro

Norton Internet Security and AntiVirus 2005 (NOT ACTIVE.. Turned Off/Disabled)

I use Mozilla Firefox 1.0.4... occasionaly Avant Browser

Rarley download things.. no attachments.. thus no spyware

The tech said that theres nothing we can do except call up and get credit to our account

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Sounds like a bum deal.  If you can be certain that there is nothing wrong on your PC, and that it is either with their service or equipment, then there is no reason that you should not be credited IMO.  You pay for their service, you should expect to get your money's worth.

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