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jwilburn

Newbie Speed issues with dw7000

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:angry5:

Home service

:::.. Download Stats ..:::

Connection is:: 187 Kbps about 0.2 Mbps (tested with 97 kB)

Download Speed is:: 23 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Tue Oct 11 21:30:27 CDT 2005

Bottom Line:: 3X faster than 56K 1MB download in 44.52 sec

Diagnosis: May need help : running at only 22.5 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-4LTZXP7VI

DW7000 Info

Site ID: [snip]

SAN: DSS6600160

Serial Number: [snip]

Software Date: Jul 22 2005, 13:59:28

Software Release: 5.0.1.21

LAN1 IP Address: 192.168.0.1

LAN1 Subnet Mask: 255.255.255.0

NAT IP Address: 67.46.218.100

NAT Subnet Mask: 255.255.255.255

Satellite

Transmit Path: Satellite

Outroute: Primary

Longitude: 89 West

Receive Frequency: 1390 MHz

Receive Symbol Rate: 30 Msps

Receive Polarization: Horizontal

Transmit Polarization: Horizontal

22KHz Tone: Off

Router Address: 67.142.137.140

Transmit Radio Info

Transmit Radio Wattage: 1 Watt

Software Configuration

NAT: Enabled

DHCP: Enabled

Firewall: Disabled (from NOC)

Turbo Page: Enabled

After surfing a couple forums, I realized these speeds are really bad.

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1. Grounding..  Hell NO!!  Call the company and tell them what he did!  That static buildup might be causing some of your problems.

2.  If he grounded your system like that, he probably didnt point the dish correctly.  I would call the installer and tell them that it is unacceptable and they need to send another installer out immediately.  The 1 watt transmitter is standard for the consumer edition.  2 watt is for SOHO and business plans.

Also, the Satellite you're pointing at has been having speed issues, esp during the evening hours.  Try running the test during the day and see what happends.

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Well my speeds last night went down to 6kbs, the advanced tech support guy from direcyway agreed that was pathetic.  It has not been even 30 days since the install the tech said he thinks that I could tell them I dont want their service.  Any advice on returning the system

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Cancelling the Direcway service is going to be a pain in the ass, even if it hasn't been 30 days yet.  You have to pay them an additional $100 termination fee, and a deposit of $400, then uninstall the system yourself and send it to them, upon recieval they'll refund your $400. If you want them to uninstall it "professionally", that's another $100.

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