Insight Broadband

[krc1111969]

  My service provider is insight and it is terrible. One day it's running fine then try it again the next day and it's like dial up. This provider is adding phone service i really want to see what happens then.  They say they need to split the lines in my area but their in no hurry to do that.

My speeds have been like this for some time now. Something you pay for should exactly be that, this is inconsistant.

I'm from Sterling ,IL

""""""""""""""SO IF YOUR THINKING OF GETTING THIS SERVICE BEWARE"""""""""""""""""""""

[bounty1990]

Yes I have had this ISP for 2 years and I am now very disappointed with them.

Look the the pings im getting and I am supossed 3 MB+ and I am lucky to get 1 MB.

My Pings:

1    1 ms    <1 ms    <1 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3    11 ms    9 ms    8 ms  12-220-4-97.client.insightBB.com [12.220.4.xx]

  4    12 ms    11 ms    11 ms  12-220-1-46.client.insightBB.com [12.220.1.xx]

  5    71 ms    28 ms    29 ms  12-220-1-254.client.insightBB.com [12.220.1.xxx]

  6    23 ms    16 ms    15 ms  12-220-0-10.client.insightBB.com [12.220.0.xxx]

  7  1655 ms    43 ms    42 ms  tbr2-p011801.cgcil.ip.att.net [12.123.6.xx]

  8  863 ms    47 ms    46 ms  tbr2-cl7.sl9mo.ip.att.net [12.122.10.xx]

  9  1099 ms    52 ms    41 ms  12.122.9.141

10    46 ms    53 ms    63 ms  tbr2-cl6.dlstx.ip.att.net [12.122.10.xx]

11  279 ms    65 ms    66 ms  12.122.82.45

12    48 ms    49 ms    64 ms  12.119.136.14

13    52 ms    41 ms    52 ms [70.85.xxx.62]

14    45 ms    60 ms    64 ms  [70.85.xx.110]

15  627 ms  251 ms  256 ms  [70.84.xx166]

16    39 ms    39 ms    39 ms  [70.86.xx.238]

[B-man]

I have the same problem. I am getting less than 1 meg half the time.

I have called and called, they came the last time before I got home and I had to call him back to tell me what they did.

He said everything was fine and I had to actually show him my test and ping test.

Like you said they are in no hurry but aware of the problem.

I am into online gaming and Insight has ruined that.

[bounty1990]

Yah i play Counter-Strike:Source and in a good clan but with lag io cant keep my kdr up. I see that they are aware but I wish Comcast was avaiable in my area.

[B-man]

I play Americas Army and was a leader in a clan but we just stopped due to several reasons. I got up this morning and told Insight about my problem again and still they try and say they see nothing wrong. LOL he said I could send someone out but I doubt they will fix anything because it appeared to be ok to him. I showed him my test and he wanted me to try another place and it still showed very low downloads. The problem is they are overloaded and know it just igoring it because the casual net surfer doesnt notice like a gamer would. It really messes us up bad. www.war-mart.us was our clan site for =WaR= if you ever get the urje to play AA stop by.

[brock01]

sorry to hear but the sucky service

[TimPawlak]

Insightbb for me never had a problem, great ping with online gaming... i think its just ur guys pc's that are all messed up

-Tim

[TimPawlak]

P.S-i never liked comcast.. insight is was better with connection accuracy

-Tim

:::.. Download Stats ..:::

Connection is:: 4362 Kbps about 4.4 Mbps (tested with 5983 kB)

Download Speed is:: 533 kB/s

Tested From:: https://testmy.net (server2)

Test Time:: Mon Jan 23 20:56:47 EST 2006

Bottom Line:: 78X faster than 56K 1MB download in 1.92 sec

Diagnosis: Awesome! 20% + : 24.95 % faster than the average for host (insightBB.com)

Validation Link:: https://testmy.net/stats/id-MSW2KQ6EI

[amc11890]

Yes I have had this ISP for 2 years and I am now very disappointed with them.

Look the the pings im getting and I am supossed 3 MB+ and I am lucky to get 1 MB.

My Pings:

1    1 ms    <1 ms    <1 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3    11 ms    9 ms    8 ms  12-220-4-97.client.insightBB.com [12.220.4.xx]

  4    12 ms    11 ms    11 ms  12-220-1-46.client.insightBB.com [12.220.1.xx]

  5    71 ms    28 ms    29 ms  12-220-1-254.client.insightBB.com [12.220.1.xxx]

  6    23 ms    16 ms    15 ms  12-220-0-10.client.insightBB.com [12.220.0.xxx]

  7  1655 ms    43 ms    42 ms  tbr2-p011801.cgcil.ip.att.net [12.123.6.xx]

  8  863 ms    47 ms    46 ms  tbr2-cl7.sl9mo.ip.att.net [12.122.10.xx]

  9  1099 ms    52 ms    41 ms  12.122.9.141

10    46 ms    53 ms    63 ms  tbr2-cl6.dlstx.ip.att.net [12.122.10.xx]

11  279 ms    65 ms    66 ms  12.122.82.45

12    48 ms    49 ms    64 ms  12.119.136.14

13    52 ms    41 ms    52 ms [70.85.xxx.62]

14    45 ms    60 ms    64 ms  [70.85.xx.110]

15  627 ms  251 ms  256 ms  [70.84.xx166]

16    39 ms    39 ms    39 ms  [70.86.xx.238]

wow those pings are all over the place

[coknuck]

I have Insightbb

:::.. Download Stats ..:::

Connection is:: 5809 Kbps about 5.8 Mbps (tested with 2992 kB)

Download Speed is:: 709 kB/s

Tested From:: https://testmy.net (server1)

Test Time:: Mon Jan 23 21:59:56 EST 2006

Bottom Line:: 104X faster than 56K 1MB download in 1.44 sec

Diagnosis: Awesome! 20% + : 66.45 % faster than the average for host (insightbb.com)

Validation Link:: https://testmy.net/stats/id-VJAH8D65U

The current date is: Mon 01/23/2006

The current time is: 21:54:25.54

Microsoft Windows XP [Version 5.1.2600]

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=33ms TTL=52

Reply from 67.18.179.85: bytes=32 time=32ms TTL=52

Reply from 67.18.179.85: bytes=32 time=32ms TTL=52

Reply from 67.18.179.85: bytes=32 time=36ms TTL=52

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 32ms, Maximum = 36ms, Average = 33ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1     *        *        *     Request timed out.

  2     8 ms    10 ms     5 ms  12-220-6-217.client.insightBB.com [12.220.6.217]

  3    13 ms    14 ms    14 ms  12-220-1-166.client.insightBB.com [12.220.1.166]

  4    14 ms    15 ms    14 ms  12-220-1-218.client.insightBB.com [12.220.1.218]

  5    18 ms    19 ms    23 ms  12-220-0-42.client.insightBB.com [12.220.0.42]

  6    36 ms    37 ms    38 ms  tbr1-p010901.sl9mo.ip.att.net [12.122.80.194]

  7    43 ms    43 ms    43 ms  tbr2-cl6.dlstx.ip.att.net [12.122.10.90]

  8    38 ms    32 ms    33 ms  gar1-p370.dlrtx.ip.att.net [12.123.196.97]

  9    36 ms    34 ms    39 ms  12.119.136.14

10    42 ms    37 ms    44 ms  vl31.dsr02.dllstx3.theplanet.com [70.85.127.30]

11    38 ms    37 ms    43 ms  vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

12    34 ms    33 ms    34 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.69]

13    38 ms    36 ms    34 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Trace complete.

[TimPawlak]

wow those pings are all over the place

its yuor pc then

[amc11890]

its yuor pc then

funny

[Swimmer]

It is a backbone problem.. There is nothing that Insight is going to do for ya.. It is an old ATT network.. so my guess is that you should be moved off of that soon..

[bounty1990]

Yah hopefully they swithc me over but i have a brand new pc with a AMD 3500+, 1GB Ram so i dont think it is pc related.

[dufachi]

I think it's a combination of the old AT&T network and Insight needing to add more nodes. There's a few lucky people on newer lines/nodes who aren't seeing an issue.

[White Wolfe]

I am having issues too, but the last tech admitted it was on their end.

http://www.testmy.net/forum/index.php?topic=2857.msg120817#msg120817

[Guest jeffwalker9999]

possible problem is ::: 

192.168.0.1

is the modems setting page ( motorola - others )

look at signal levels

Quote from: disturbed on October 13, 2005, 10:26:24 AM

ok i know this sounds funny, but it helps......if you're running the coaxial cable that goes into ur modem through a splitter or some kind of an adapter, replace it....especially if you're running it through a low quality splitter (they're known to create issues) - replace it, or connect it directly to your modem without splitting it into your tv or something.....ur speeds are bound to return to normal

Quote from: CA3LE on Yesterday at 09:42:34 PM

Ahh, good 'ol Directional Coupler's

Yeah those splitters can help greatly in some situations.  There is one drawback, the way that splitter works is that it actually drops more signal on one leg but less on the tap leg.  Some of the more common type of these are DC-9 and DC-6 (DC stands for Directional Coupler).  A DC-9 would drop 9dBmV on the 'out' leg and would drop nearly nothing on the tap leg... DC-6 would lose 6dBmV (compare that to a normal two way splitter that loses 3.5dBmV on all legs or a 4 way that loses 7 on all legs.)  These range from 6dBmV all the way to a 30dBmV loss on the 'out' leg.  The thing is, signal loss isn't always bad... there is a range you need to be in, too much signal can be just as fatal as not enough  -- and if you are having a problem that is this bad it may come down to a 'real' tech with a signal meter.  Below is a little pic of a couple of DC splitters, there are the tap leg type and the wall type that is typically behind a wallplate.

A little (well actually huge) side note :: If you are having this much trouble you may want to ask your cable company to send an in house tech... sometimes contractors don't have the customers best interest in mind (they sometimes just want to finish the job and get paid.. unfortunately this means rushing through a job and passing the problem on to the next tech.. very sad but that's how allot of these contractors work.)  When I worked for Cox as a tech the contractors were only allowed to do install, I was very disappointed to hear that they started sending these guys to do trouble calls... there are some good ones out there, but the majority don't know what they are doing and are very under qualified.  ... the good news is that you can request an in house tech, but you have to make sure of something.  Sometimes the message does not get conveyed so you have to make sure of a couple of things, when the tech comes out make sure he's wearing a Cox shirt (some of them may say Cox on them... but will also have the name of the contracting company next to that so be careful), also make sure that he is in a Cox truck, not just a truck that has a Cox magnet on it.. If you are unsure of what company the tech 'actually' works for... ask him "Are you a contractor."  -- if he says yes, tell him "Sorry, nothing personal but I requested an in-house-tech... I have had too many problems with contractors in the past, goodbye." -- then call Cox and let them know exactly what happened.  Because some contractors are scandalous and will report the job as done (and get paid for it)... even though you turned them away.  Repeat this process as many times as it takes to get a real in-house Cox tech in your home.  They are almost a rare breed these days (much cheaper for companies to contract the work out, than have to pay an in-house tech wages, insurance, benefits, tools, driving expenses, etc.).  Cox actually works very hard to find contractors that aren't doing things the right way, and I have seen many contractors lose their right to contract with Cox... but they are still out there and it will always be a battle because these guys just want to get in and out as fast as they can to make the $$.  Just beware... haha

ideal is --10dm to +20db

-- signal is better value

I run at 35db 90% of time and does connect , but do get flux in speeds

mainly upload speeds very

there are a few fourms here on testmy.net

with signal levels for the modems

good good luck

[bounty1990]

Well my issues were solved when they fixed one of their servers. I went from a 300 ms+ ping to constant 40 ms.

[jarlie63]

Hi there. New to forum.. Great site..  Have been having major issues with Insight Broadband.. speed related... Have been online with them in chat. etc.. and after reading some of the posts. finally a tech supervisor is going to send out  speed tech and a supervisor to get problem fixed..