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NEWBIE THIS IS YOUR QUOTE.... "Anyway, the last two times I called I played the disabled vet, advanced old age, vision impaired, one foot on a banana peel card (which I am) and guess what. You betcha, test results back on par with the touch of a button, for a few days at least. My plan should continue to work until one of them damn gremlins rat me out or I start getting the same tech support person" NEWBIE Yes, WB DOES NOT STAND BEHIND THEIR PRODUCT. BUT ARE YOU A VETERAN?? MOST OF ALL ARE YOU A DISABLED VETERAN?? SHAME SHAME SHAME ON YOU IF YOUR NOT. USING THAT TERM IN YOU REQUEST FOR HELP FROM WILDBLUE WAS WRONG AND DISGRACEFUL TO THIS COUNTRY'S GREATS MEN AND WOMEN. STAND ON YOUR OWN GROUND NOT OURS.